Client Success Manager

Job Description

We are Quantcast. Global leaders in AI-powered programmatic advertising and media performance. With measurement and consumer analytics in our DNA, we empower marketers to reach audiences and deliver measurable outcomes. Our mission is to make every marketer more successful, every campaign outperforms expectations, empowering brands to build meaningful relationships with consumers and achieve business results. Since our founding in 2006, Quantcast has led the industry with some market-changing firsts including the first measurement platform for digital publishers and the first AI-powered DSP. If you’re ready to join a passionate team building cutting-edge solutions - Quantcast is for you. We are hiring an Account Manager to work on our Commercial team in Hong Kong. This is a newly crafted role as part of our expanding footprint within the region. In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings.

What you're bringing:

• Have at least 3+ years’ account management/ client-facing experience in digital/programmatic media
• You thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executions
• Strategic thinking always looking to create opportunities for both clients and Quantcast
• Enjoy troubleshooting and identifying solutions for your client's needs and have experience making recommendations to clients in order to get the biggest bang for their buck
• Passionate about programmatic media and would love exposure to a plethora of clients (agencies and direct) across Asia
• Keen to grow and develop your presentation skills and are comfortable in public speaking
• Strategic thinker with the ability to work cross-functionally and lead internal/external stakeholders
• Have proven experience working with campaign reporting and analytics
• Native Cantonese speaker and have a strong command in written and spoken English
Bonus Points for:
• Have hands-on platform trading experience and understand the in and outs of campaign optimisation
• Are familiar with industry tech solutions including DCM, Google Analytics, DoubleVerify, IAS, etc.

What you'll be doing:

• Develop an account strategy for your book of business that will maximize the amount of advertiser spend with Quantcast and drive long-term retainer relationships with your clients.
• You will lead as the main point of contact for servicing clients within your patch allocation. This involves maintaining day-to-day communication with clients (proactive and reactive), in person, by phone, and by email by navigating RFPs, Quantcast product suite questions, and sharing industry insights, client presentations, and recommendations.
• Drive the onboarding process of new accounts on both managed services and self-serve–act as a central project manager within Quantcast to deliver gold-standard client servicing and ensure a smooth end-to-end campaign delivery process on your book of business.
• Consult with clients to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to be.
• Work closely with internal teams (Sales and Client Services) in ensuring that campaigns are set up for success and are in alignment with internal service level agreements

Ultimately, in determining your offer, we will take into consideration your geographic location, relevant experience and expertise, and other job-related factors. Furthermore, full-time roles are eligible for a bonus, equity, and benefits (depending on your location) which include hybrid work, vacation, medical, dental, and vision insurance, and retirement plans. Please see our Careers page for additional information. Founded in 2006 and headquartered in San Francisco, Quantcast has employees in 18 offices across 10 countries. We are committed to building an inclusive and diverse environment where everyone can be their authentic self. We work to ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job