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Global Digital E&C Service Delivery Lead

Takeda Pharmaceuticals

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Job Details

Location: Zurich, District Zurich, Zurich, Switzerland Boston, Suffolk County, Massachusetts, USA Bratislava, Region of Bratislava, Slovakia Posted: May 04, 2024

Job Description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Forge Your Path

At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people, and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe, and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Ready to embark on an exciting career journey? Join us in our office location in Zürich, Switzerland, Boston, USA, or Bratislava, Slovakia and enjoy the flexibility of a hybrid working arrangement, blending the best of both worlds; office collaboration and the comfort of working at home.


Digital Ethics & Compliance (DE&C) is part of E&C organization and focuses on what the organization needs by ensuring:

  • Ethical behaviour plays a fundamental role in risk mitigation.
  • Being a forward-thinking leader in risk identification and mitigation
  • Building a modern function supporting achievement of Takeda’s Vision

E&C commits to:

  • Act as role model for Takeda's values, ethics and values-based decision making, fostering this mindset in clients, partners, and team.
  • Enable the organization to take decisions which are ethical and in line with our priorities of Patient, Trust, Reputation, and Business
  • Collaborate across all E&C teams and partner with GD&T stakeholders to embed ethics and compliance as part of the way everyone works at Takeda.

DE&C Team addresses digital, data and compliance risks by:

  • Providing a RE&C framework, SOP and other tools that supports GD&T organization to incorporate Ethics and Privacy by Design in their Data and Technology programs and platforms.
  • Deploying the Global E&C Programs towards strengthening Takeda Ethical culture, Risk Management and Regulatory compliance.
  • Acting as a E&C authority, trusted partner, and collaborator to ensure all digital operations are compliant and ethical, while also leveraging the latest technologies to drive innovation and growth.
  • Works with BU/BFs and GD&T to ensure that data and digital technologies are embedding ethics and compliance in the design on the products and platforms.

The Global DE&C Service Delivery Lead will have a crucial role in ensuring adherence to the DE&C program. This position involves overseeing a team of DE&C specialists who offer guidance, training, and shared services to the DE&C team.

This support enables efficiency in addressing business requests and needs, particularly in areas related to the Data Privacy program, such as creating Privacy Impact Assessments and responding to data subject requests (DSR).

Furthermore, this individual will collaborate with the cyber team regarding incident response, external requests, Privacy Officers, customers, and vendors on DE&C-related matters.

Reporting to the Chief Digital Ethics & Compliance Officer (CDECO), this role holds significant responsibility in maintaining compliance and ethical standards within the organization.


Program and Approach

• Develop and implement the company's approach for a shared DE&C capability.

• Define the respective measures to ensure efficiency in delivering the DE&C capability.

Team Management

• Manage and supervise the shared DE&C services team.

• Conduct hiring, training, coaching, and performance evaluations for team members.

Expert Advice and Education

• Anticipate internal and external business challenges and regulatory issues, providing expert advice and direction to business units on DE&C compliance, risk assessment, and related services.

• Educate stakeholders on available DE&C services.

Compliance and Monitoring

• Monitor and report on the company's DE&C compliance status and performance indicators.

• Coordinate and facilitate DE&C audits, assessments, and certifications.

Inquiries and Complaints

• Handle and respond to DE&C-related inquiries, complaints, and data subject rights requests.

• Ensure timely resolution of issues and maintain records of responses.

Stakeholder Relationship

• Establish and maintain effective relationships with key stakeholders.

• Develop talents within teams for embedding in DE&C by design teams and business units.


• Act as a member of the DE&C leadership team, contributing to strategic decision-making.

• Represent DE&C interests in cross-functional collaboration and lead project teams to achieve DE&C objectives.


• Bachelor's degree or higher in law, technology, business, or a related field is required.

• At least 5 years of relevant experience in DE&C compliance, Data Privacy, IT compliance, IT audit, Data Governance, or Technology service management is necessary.

• Demonstrated leadership and management skills, including the ability to motivate and inspire a diverse and remote team, are essential.

• Excellent communication and interpersonal skills, with the ability to convey complex information clearly, are a must.

• Strong analytical and problem-solving skills, with a focus on risk mitigation, are required.

• High level of integrity and professionalism, with the ability to handle confidential information, is expected.

• Knowledge of the pharmaceutical industry, including awareness of diversity, equity, and inclusion challenges and opportunities, is advantageous.

• Certification in Data Privacy-related areas, ITIL service delivery, is preferred.


No investment we make pays greater dividends thank taking good care of our people. We offer you:

  • A meaningful career, grounded in our values.
  • Continuous professional growth and global careers.
  • A diverse and inclusive network of colleagues.
  • Flexible work environment, including hybrid working.
  • A collaborative culture encouraging an entrepreneurial spirit and agile thinking.
  • A comprehensive salary and benefits package.

Please note that the compensation package and benefits differ based on the hiring location. For more details, kindly reach out to the Talent Acquisition Partner.

Diversity, Equity & Inclusion

At Takeda, the commitment to Diversity, Equity & Inclusion (DE&I) is a personal one. Our team is one that spans over 80 different countries, each bringing unique backgrounds and experiences. These diverse perspectives reflect the perspectives of the patients who rely on the treatments we develop.

That’s why we aim to build a more inclusive and equitable environment. In doing so, everyone within

Takeda can collaborate in a space free of fear or judgment. This is a culture where all are free to speak up. Where each employee can contribute and grow as an individual while feeling a sense of belonging at Takeda.

How to Apply:

To apply for this position, please submit your resume via our online tool.


Zurich, SwitzerlandBoston, MA, Bratislava, Slovakia

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Full time

About Takeda Pharmaceuticals

Takeda is a global, research and development-driven pharmaceutical company committed to bringing better health and a brighter future to patients by translating science into life-changing medicines.

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