Collections Coordinator

Job Description

About the Role Our Collections Coordinator will be detailed-oriented, versatile & hands-on in helping to support Houzz’s rapid growth. This person will be responsible for assisting with collections efforts on all fronts, providing analysis of receivables, contacting customers to optimize revenue collected and minimize bad debt.

What You’ll Do

• Responsible for the resolution and management of delinquent accounts
• Monitor & maintain assigned accounts requesting to cancel service
• Works directly with existing customers to resolve payment-related issues and negotiate payment terms & pricing consistent with company policies to ensure customer satisfaction
• Effectively manage outstanding debt and consistently reach out to minimize accounts defaulting on payment
• Own all collections processes for accounts that are due for cancellation. Send invoice reminders, conduct collections calls & track incoming payments and outstanding debt.
• Interacts with sales support, customer service, and accounts receivable in reconciling accounts
• Serves as an escalation point for customer payment disputes and makes recommendations for write-offs, account adjustments, and reconciliation
• Review and respond to bank disputes, chargebacks & payment inquiries submitted by merchant banks
• Assist Billing Operations with data processes, inbox inquiries & general support

At a Minimum, We’d Like You to Have

• Knowledge and experience with billing & collections procedures
• Accounts Receivable knowledge and experience
• Excellent attention to detail and accuracy when executing tasks
• Outstanding customer contact skills
• Ability to work independently in a remote environment
• High School Diploma or GED

Ideally, You'll Also Have

• Background in software sales

Compensation, Benefits and Perks This role has a base pay rate of $19.75 - $21.50 per hour . We offer competitive benefits that support you and your family as part of your total rewards package at Houzz. Benefits and perks include: Paid Time Off (PTO) Home internet stipend Medical, dental, and vision benefits Maternity/paternity leave program Employee Assistance Program (EAP) Professional Development Reimbursement Program 401(k) retirement savings plans (Pre-Tax and Roth) Flexible Spending Accounts (FSA) - Medical & Dependent Care Health Savings Account (HSA) with company contribution Healthy at Houzz program Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation. We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work. If you would like assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process. Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans __________________ Be Who You Are and Do What You Love at Houzz About Houzz When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. So they built Houzz. Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro ( houzz.com/pro ) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. Our Mission and Core Values We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. Our Mission To create the best experience for home renovation and design. Our Core Values We’re a Community We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services. We Build the Future We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. We Make Things Happen We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win. By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice . #LI-Remote Apply for this job