Support Engineer II

Job Description

Do you believe that organizations should be run as efficiently as possible? We do, and that’s why we build enterprise content management software that enables organizations to accelerate how business gets done. Laserfiche is the leading SaaS provider of intelligent content management, and our cloud-first development approach impacts organizations in over 80 countries across the globe. Customers in every industry – including government, education, financial services, healthcare and manufacturing – use our powerful workflows, electronic forms, and analytics to optimize productivity. Laserfiche’s consulting team is looking for a dedicated Support Engineer II to diagnose customer software issues, solve problems on the fly, and design and build custom solutions. Eligible States for Remote Work: Arizona, California, Florida, Georgia, Hawaii, Maryland, Massachusetts, Minnesota, Nevada, Ohio, Oregon, Texas, Virginia, Washington, Washington DC, West Virginia and WisconsinWhat You’ll Do:

• Work directly with customers to diagnose issues
• Collect technical information for escalation
• Support customers with questions about licensing, security, functionality, deployment, and integration
• Install, configure and license software for implementation
• Provide troubleshooting, training, and support for customers during testing and post-deployment

Security Clearance RequirementsThis position is assigned to highly sensitive government projects and may require an FBI criminal background check or similar (which require fingerprinting) in addition to the background check Laserfiche conducts for all new employees. All offers of employment for this position will be contingent on the candidate passing all required background checks and, if the candidate is unable to do so, the offer will be withdrawn, or the individual’s employment will be terminated.What We’re looking For:

• Bachelor’s degree or equivalent experience in a related field
• 4 years of relevant work experience
• Excellent problem solving skills
• Exceptional organizational and communication skills

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills, and years of experience among other factors.

• Range: $67,000 - $100,000

Perks & Benefits at a Glance

• Generous time off:
  • 15 Days of Vacation
  • 3 Floating Holidays
  • 2 Paid Volunteer Days
  • 9 Paid Holidays
  • 4-day Year-end Closure
• Hybrid Work Environment
• Free Parking: covered and EV charging stations
• Various 401 (k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)

About Us
Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services, and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences. Our employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives. Learn more about our team here. Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information please contact Laserfiche Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688