Job Description

C.H. Robinson is looking for the next ACCOUNT REPRESENTATIVE in Lyon, France.

As an Account Representative, you will play a crucial role in our success by developing and nurturing account relationships with key contacts at multiple levels within customer organizations. Your primary responsibility will be to identify opportunities to expand the business by showcasing C.H. Robinson's diverse portfolio of services.

This role will partner with operations and capacity resources as an active member of an account team to ensure the customer’s freight moves as planned and takes actions to resolve exceptions when they occur. This position is aligned to a portfolio of customers. As a critical customer support contact, you will resolves issues and drive exceptional service through continuous improvement process and initiatives.

RESPONSIBILITIES

• Develop Account Relationships: You will build and maintain strong relationships with customers, understanding their unique needs and delivering exceptional service. Identify opportunities to further expand our presence within existing accounts by presenting and selling our comprehensive range of services.
• Supply Chain Solutions: Design and implement innovative solutions that address our customers' supply chain challenges and enhance their operational efficiency.
• Consult and Implement Solutions: When issues arise, you will engage with customers to identify the best course of action, offering consultative advice, and implementing effective solutions, fostering long-term partnerships.
• Metrics Utilization: Manage customer expectations by establishing and utilizing metrics to measure and communicate performance.
• Business Reviews and Meetings: Collaborate with the team to create insightful business reviews and actively participate in or lead customer meetings.

QUALIFICATIONS

Required:

• Proficiency in French and English is essential for effective communication with our diverse customer base.
• Minimum of 2 years of previous experience in sales and/or account management, preferably in a multinational environment.

Preferred:

• Fluent in Spanish or German
• A proactive, energetic, and commercially driven approach to customer interactions.
• Thrive under deadlines, drive results, multi-task and work with a sense of urgency
• Are capable of working independently as well as collaboratively as a team
• Remain positive and flexible in an ever-changing environment with shifting priorities
• Are detail oriented with strong prioritization and multi-tasking skills
• Value a diverse and inclusive work environment

WHAT DO WE OFFER?

• 1 remote working day
• Team building activities
• Training room and showers in the office
• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
• A fun, positive and open environment which encourages thinking outside the box
• Use and develop your language skills in our international work environment.
• Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, Wellbeing program, unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.