Bilingual NSF Collectors, Accounts Receivable

Job Description

Job purpose

The Accounts Receivable/NSF Collector is responsible for maintaining the Accounts Receivable sub-ledger, and collection of funds owed on NSF payrolls. As part of our collections team, the NSF collector will be responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities.

Duties and responsibilities

Responsibilities

• Identify customers with outstanding debts.
• Contact and track debtors, encouraging timely repayment.
• Handle customer questions, complaints, and inquiries.
• Create and implement debt collection courses of action.
• Negotiate specific payment plan arrangements with debtors.
• Investigate discrepancies to resolve outstanding customer accounts.

The NSF Collector is responsible to ensure that (ADP Focused):

• NSF code and all related codes are immediately placed on hold when notification of returned item is received.
• Initiate an NSF file by creating an incident report and completing an NSF checklist.
• Multiple systems and databases are utilized to track and record NSF activity.
• Send NSF notification and wire instructions to the client’s payroll contact by email and send notification by phone call.
• Monitor ADP’s NSF bank accounts for replacement funds to confirm when funds have been received.
• Ensure holds are removed from client’s account and any related codes when NSF item is resolved.
• Collector is responsible for disabling product for uncollected codes and enabling product for resolved cases.
• Communicate with clients via email or letter advising that replacement funds have been received and an NSF service fee will be billed to their account.
• Request tax adjustments for company codes that have not resolved their NSF.
• Ensure that unresolved NSF returns are escalated to Manager, Accounts Receivables.
• Reporting duties are completed such as Bank reports, Refund Sign off, Daily Aging.

Qualifications

Skills and qualifications

• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette
• Proficient in Microsoft Office Suite (Excel)
• Fluent in French and English

Preferred qualifications

• Proficient in Microsoft Office Suite (Excel)
• Customer service experience
• Knowledge of debt collection legal requirements
• Strong time-management skills
• Database management skills
• Experience working in a deadline-driven environment
• Account management experience

Education

High School Diploma

Business Administraive Education or Account Management is an asset

Experience

1-3 years Credit/Collection Management experience.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.