Manager, Sales Quoting Operations

Job Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Manager, Sales Quoting Operations to join our Quoting Operations team located in EMEA, reporting to the senior director of Operations. In this role, you will oversee all aspects of the Quoting Operations team and quote to cash process, including thorough reviews of the quote process, validation, time to quote, and KPIs with a specific emphasis on following revenue recognition rules, and adherence to all policies and established practices. You will partner with Sales, leadership, channel partners, and Sales Operations to execute the strategy and ensure the efficient and effective processing of bookings in support of the Sales teams.

You are the ideal candidate if you are a passionate leader who enjoys taking on new challenges and has a proven track record in operational efficiency and sales force productivity.

What you’ll do:

• Develop and lead the EMEA Quoting Operations team, building a high-performance culture that aligns with our company culture
• Communicate effectively with internal stakeholders, including Sales leadership, Finance, and Product teams, to ensure alignment on quoting strategies and objectives
• Act as an escalation point for your team on policy exceptions, informed by a deep understanding of pricing models and competitive positioning
• Develop and optimize the end-to-end CPQ process to ensure efficiency and accuracy in quote generation
• Develop and maintain reporting mechanisms to track key performance indicators related to quote generation and validation
• Implement rigorous quality assurance measures to validate the accuracy of customer quotes, ensuring adherence to pricing and discounting policies
• Become a subject matter expert in product sku structures, booking requirements, and processes to deliver scalability and efficiency in the quote-to-cash process
• Evaluate and mitigate legal, financial, and operational quote risks, ensuring compliance with company policies and legal requirements
• Proactively identify areas for process improvement within the CPQ team and implement enhancements to increase overall effectiveness
• Support the professional development of your team through coaching, performance reviews, training, and skill enhancement opportunities

What you’ll bring:

• 7+ years of combined experience in leading sales operations or operational roles
• Salesforce.com Sales Cloud/CPQ experience required
• Track record of leading by example and managing to goals while delivering exceptional customer support
• Ability to evaluate, build, create, and re-invent sales processes
• Ability to execute in a complex, fast-paced environment
• Calm, supportive, and partnering attitude
• Proven customer service-oriented, results-driven leadership
• Experience in advanced Excel and Salesforce
• Excellent written and oral communication skills
• Ability to work independently with minimal supervision, think creatively, and pivot to changing priorities and deadlines

What success looks like:

After six months, you will...

• Define the strategy and expand the team to address critical quoting and booking issues
• Evaluate key aspects of what works and doesn’t and use feedback to continuously improve the process to expedite quote quality and bookings
• Understand the business and processes to support the purchase order clearinghouse activities
• Build strong, collaborative partnerships with key stakeholders, including Sales Operations, Order Management, Sales, and Partner teams

After about a year, you will...

• Establish best-in-class framework for quote-cash governance processes in support of sales effectiveness and customer satisfaction
• Execute a consistent quarterly business review process and quarterly reporting to demonstrate improvements in bookings SLA
• Independently manage cross-functional projects and requirements

We’ve got you covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.