Senior Product Manager (Senior Care)

Job Description

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey. For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn . Senior Product Manager (Senior Care): The Senior Product Manager (Senior Care) is responsible for driving the Senior Care Orders & Task management strategy & delivery through applications. This role will ensure EHR modules, products and associated services are compliant with industry standards, aligned with market demand, meeting or exceeding customer expectations, and exceeding revenue targets. You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You are a collaborative leader who ensures successful outcomes for our customers, while optimizing time to value and increasing ROI. You foster a growth mindset culture and suggest ideas for continuous improvement across products and processes. You are comfortable evangelizing your strategy and roadmap to executive stakeholders and externally with customers and partners as needed. Duties and Responsibilities: •Conduct in-depth analysis for orders and tasks management and associate service documentation solutions. •Track in-market adoption and success of production solutions. •Stay abreast of changing customer needs and industry trends. •Monitor secondary research and market data. •Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener. •Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases. •Understand the broader product portfolio and how solutions work together to create value for customers. •Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment. •Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points. •Collect and summarize customer feedback to drive satisfaction and adoption. •Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener. •Maintaining performance standards if working remotely (where applicable) •Represent PointClickCare with a high degree of knowledge, integrity, and professionalism. •Participate in industry events, and lead customer and partner facing engagements as a product expert. •Inspire, energize, and motivate cross-functional teams. Qualifications and Experience: •5-7 years working in Product management, preferably in the healthcare space. •Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study; Preferred •Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience. •Proven track record managing commercial software products through the entire product lifecycle at an experienced level •Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment. •Proven ability influencing stakeholders, executing product priorities, and driving business results. •Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things. •Strong oral, written, and listening communication skills with internal and external stakeholders. •Solid understanding of Agile and Design Thinking methodologies. $135,000 - $150,000 a year #LI-MG1 #LI-Remote It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Apply for this job