Job Description

As the Associate Operations Coordinator you will perform basic operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, you may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications:

Required:

• High school diploma
• Previous customer service experience

Preferred:

• Bachelor’s degree from an accredited college or university
• Basic Proficiency in Microsoft Office Suite of programs
• Previous customer service experience in a call center or similar environment
• Demonstrated communication, prioritization, and time management skills
• Prior work experience that required attention to detail and accuracy
• Values a diverse and inclusive work environment

What we offer?

• A fun, positive and open environment which encourages thinking outside the box
• opportunity to develop your talent in a fast moving, global organization
• Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.
• Unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS
• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
• Benefits package which includes: health insurance, WFH allowance, gym allowance, meal vouchers

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.