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Delivery Manager


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Job Details

Location: United Kingdom Posted: Feb 08, 2024

Job Description

About the company Mobiquity is part of Hexaware Technologies – one of the fastest growing next-generation providers of IT, BPO and Technology Consulting services. We operate across 30+ countries, and leverage our global delivery network to deliver services to 300+ customers today. Our strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping us become one of the most relevant Technology services firms globally today. We deliver expertise across industries like Banking, Financial Services, Professional Services, Insurance, Life Sciences & Healthcare and more. We value putting our people first, whilst creating customer value, innovating relentlessly and being sustainable. Last but not least, we are proud of our extended partner network, such as Amazon Web Services (AWS), Abode, Salesforce, Backbase, Microsoft and more. About the role To support the growth and to deliver high-quality projects, we are looking for an experienced Delivery Manager who will take their responsibilities as the visionary leader for the relationship of our customers and articulate the goals and objectives for the future relationship with our customers and how it will affect the business. This role brings the key leadership into the process, and it requires a strong relationship and result-oriented personality with the ability to communicate effectively. The Delivery Manager closely collaborates with the development teams and builds an environment that stimulates teamwork. The Delivery Manager guides the teams to the successful delivery of projects - ensuring excellent customer satisfaction. What will you be doing? The Delivery Manager role at Hexaware is a “hands-on, roll up your sleeves” position, that is dedicated to ensuring the success of the long-term, and high-impact engagements for our strategic client relationships. You are capable of leading strategic delivery programs, overseeing multiple work streams within an account, orchestrating cross-functional project teams, and collaborating with numerous key partners. Your position runs across one to several client settings depending on client size. This entails (among others):
  • Establishing and improving a strong working relationship with customers, and exceeding client happiness across complex engagement,
  • Identify new revenue opportunities through lateral selling, in partnership with the Account Executive to pursue and win those opportunities,
  • Support the engagement process with SMEs in strategic accounts (new and existing)
  • Maintain consistent and highly successful delivery across all workstreams,
  • Motivating and retaining a high-performing and engaged project team, and adapt as needed (in conjunction with Account Executives, Vice Presidents, Directors, and Team Leads),
  • Accountable for providing regular status and financial reporting and manage account financials to achieve or beat ‘as sold’ project margins. Also, for program progress, risks & issues, and status updates to Executive and Senior leadership,
  • Partner with Delivery Directors and supply to the ongoing improvement of delivery process and methodology.

What does it take to excel in this role?

  • As a Principal Delivery Manager, you are strategic, future-thinking, and result-driven.
  • A minimum of 8 years experience in leading design and software development projects, OR delivery organizations related to software development (and design),
  • Excellent understanding, and proven record of complex technology and business solutions in a client-facing environment,
  • Client relationship experience,
  • An excellent communicator on all levels (at the team and board level),
  • Experience in a political and corporate customer environment and a high-level understanding of business processes related to various markets. Strong social skills, written and verbal,
  • Experience with Agile/Scrum and Project Management methodology,
  • Enjoying working in a fast-growing organization with a learning and continuous improvement culture.
Our main working language is English, so a good command of the English language is required. We are looking for proactive people, “People who can teach us what to do, instead of us having to teach you what to do” and you should have a good dose of humor. Nice to have:
  • Banking or Healthcare experience,
  • MSc education in a relevant area.
What we offer:
  • Competitive salary,
  • 24 PTO,
  • Pension plan,
  • Laptop,
  • Health insurance compensation,
  • Hybrid working model: at a client’s location at Bradford and remote,
  • A challenging learning environment and cool creative and innovative projects,
  • We invest in your growth, success, and happiness, and celebrate the world-class work you produce,
  • We are famous for our healthy work-life balance and being really flexible.
Please note that this opportunity is only open to candidates already living in UK. Do you have what it takes? Follow our instructions below to apply. How to apply? After giving your consent in the section below, please upload your resume and details. Have questions before applying? Please address them to our recruiter Daria at [email protected].

About Mobiquity

Mobiquity is a professional services firm trusted by hundreds of leading brands to create compelling digital engagements for customers across all channels.

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