Branch Manager

Job Description

We’re Hiring for a Branch Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Branch Manager will be responsible for achieving and maintaining profitability of a Xylem service center through the management of daily operations and the delivery of exceptional customer service. The Branch Manager will ensure the highest standards in the attraction, recruitment, and development of a world class team of service and operations professionals. The Branch Manager will be an integral part of a global organization with a brand recognition that represents the highest quality standards and overall customer satisfaction

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Daily Operations

• Plan, coordinate, schedule and control rental and sales activities to achieve the budgeted sales margins, income and expense goals.
• Manage labor, maintenance and repair costs while maintaining product quality
• Maintain and develop flexible, efficient and effective workflows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the branch. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.
• Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
• Develop strategy for increasing capacity within service center to support service and repair on multiple Xylem product lines.
• Ensure compliance of local, state, and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs.

People Leadership

• Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of; Respect, Responsibility, Integrity and Creativity.
• Promote and encourage a culture of teamwork employing best practices that benefits all employees.
• Assess each employee’s performance based on clearly communicated expectations and hold employees accountable for performance.
• Ensure the maintenance of a hazard-free work environment and safe operating. Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS:

• Completion of BA or BS in business, technology, operations management or related field or equivalent experience is required.
• A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.
• Previous business management experience, including direct P&L responsibility.
• Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.
• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating
• Management, organization, and communication skills must be highly developed.
• Demonstrated ability to build and continuously motivate highly effective teams.
• Successful track record in managing budgets and/or P&L responsibility.
• Effective leadership, motivational, organizational and communication skills.
• General knowledge of the operation and maintenance of a facility.
• General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.
• Ability to provide superior customer service.
• Effective interpersonal skills with customers, employees, and management team.
• Ability to effectively communicate verbally and in writing.
• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
• Demonstrated technical and project management skills.
• Proficiency in Microsoft Office products and the use of computer applications.

Day in the Life:
In this role, the working environment is subject to Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise. Physical demands include sitting, standing, and walking for long periods of time, and light lifting of up to 25 pounds. Travel will be required to fulfill the duties of the position.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

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