Associate Community Engagement Specialist

Job Description

At Glowforge, we help people bring home the future and make it their own. Our printer uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard. Take a look and see for yourself. We build magical products to delight our customers, and we do it while taking care of each other. We hire people who are outstanding at what they do, who thrive in tight-knit teams, and who want to make things that make a difference. Together, we've built a product we're incredibly proud of, and the reward has been incredible growth. We work together because we believe in the power of creativity. We believe we can bring about a future where anyone can print anything. We're a remote-first company - just let us know where you prefer to work from! At Glowforge, we help people bring home the future and make it their own. Our printer uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard. We are passionate about fostering creativity and we believe in the power of our community to make amazing things. We're looking for a Community Engagement Specialist to join our team and help us build strong relationships within the Glowforge community. This is the perfect role for you if you love connecting with people and have a knack for bringing them together around a shared passion. Why we need you Our Glowforge community is the heart and soul of our company. Your role is essential in nurturing this growing, vibrant community of artists, makers, educators, and entrepreneurs in both our private Discord and owner forums, as well as across external Glowforge owner groups on various social media platforms. You'll be the bridge between our community members and the rest of the company. Your insights and connections will ensure that we continue to create products and experiences that truly delight our customers, while fostering an environment of creativity, collaboration, and support. Here's what you'll be doing As our Community Engagement Specialist, you'll be the friendly face and trusted expert for our community members.

Your responsibilities will include:

• Driving community-led growth through evangelism and user engagement
• Collaborating with our Customer Success team to address community questions and issues
• Partnering with our Product team to bring community feedback into our product development process
• Coordinating with Marketing to maintain brand consistency within the community
• Monitoring community activity to ensure adherence to our guidelines
• Proactively identifying opportunities for product improvements and enhancing community experience
• Analyzing data and metrics to provide insights into the community's needs and preferences

You need these qualifications:

• 1-3 years of experience in online community management, social media management, or a related role
• A strong understanding of community-building strategies and tactics
• Excellent communication and interpersonal skills
• Proven ability to collaborate across multiple teams to accomplish shared goals
• Adept at analyzing data and metrics to inform community management decisions
• Familiarity with or interest in using AI to scale community engagement
• A passion for making, crafting, or connecting creative communities is a huge plus!

It would be nice if...

• You have experience managing or moderating forums and chat platforms like Discord
• You have a background in the maker or crafting space, or personal experience with Glowforge
• You're skilled at creating engaging content and community resources

We love cover letters. We read them before the resume. Please tell us about a product that you worked on that you’re proud of, and what contribution you made that you’re most excited about. In your cover letter, in addition to whatever you’d like to say, please tell us about the product or feature you’re most proud of in your portfolio. What about it makes you grin from ear to ear? There's one more very important thing. We are an equal opportunity employer. We search for amazing people with a diverse set of backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply - just email us at [email protected]. We'd love to have you join us. Apply for this job