Job Description

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Execute Pricing processes and service level agreements with the branch network that meet the pricing needs of commercial resources and retains pricing data within our bid ecosystem
• Manage, complete, and respond to complex/strategic pricing requests in accordance with assigned due dates or service level agreements for new and existing customers in a specific mode, product, or trade lane
• Ensure compliance with operational policies prior to pricing business
• Provide notes on every pricing activity logging how the pricing was compiled to effectively communicate that information to relevant operations staff upon award
• Manage incoming work queue. Responding to network requests/assistance via email/incoming ticket system and phone
• Perform checks and balances of bid submissions and awards, and subsequent uploads to our Bid Ecosystem
• Ensure quality assurance of submitted bid rates, award verification and final rate uploads
• Read through bid materials to understand requirements and expectations
• Gather, consolidate, and verify rates and lane awards
• Manage the timeline for all parties involved to ensure timely submission of bids
• Maintain absolute accuracy and attention to detail
• Complete and participate in customer cost reviews based on data, volume, and revenue trends
• Perform site administration for some websites based on opportunity. Work with the administration tool, setting up, registering, and downloading documents
• Consult with multiple offices/partners to identify and capitalize on pricing and service strengths/overcome weaknesses regarding our competitors
• Develop a deep understanding of what factors influence pricing strategy (rate and cost)
• Utilize and contribute to the development of pricing tools
• Ensure compliance with operational policies prior to pricing business
• Monitor and report back to management monthly progress towards complex assigned goals and KPIs (Trends related to Volume and Revenue, and Win/Loss Ratios, etc.)
• Work with Account Management and Sales team to develop and analyze reporting and KPIs for customers
• Develop strong knowledge of industry trends and market drivers related to modes, products, services, pricing, and sectors that may impact strategic planning or execution and acts as a subject matter expert in communicating with various internal stakeholders
• Identify and recommend process improvements in the quality of pricing activities and trends that lead to more favorable win ratios
• Communicate and develop rapport with senior business stakeholders with the goal of understanding modal yield strategy and modal assessorial fees and/or market fluctuations
• Collaborate with teams around the Network of offices and shared services to continuously improve processes, build tools, and share best practices for pricing
• Assist offices with any complex issues relating to pricing and tools. Troubleshooting and problem solve problems relating to bid awards
• Site Specific: Daily interaction with RPM (Regional Pricing Managers), owning offices, Global Operating Models, Deal Desk-Solution Designs and Award Upload team
• Work closely with supervisor to onboard and train new team members

Intermodal:

• Assess data from a variety of sources and use it to derive insights while generating pricing strategies. This may include assessment of capacity utilization and routings to drive revenue and volume growth
• Generate easy-to-interpret reports based on collected data. Educate team members on yield reports and identify market trends for long term pricing
• Develop and align capacity measurements from current drayage providers to determine available capacity bandwidth and identify where procurement opportunities exist
• Develop relationships with existing suppliers while finding new suppliers who can meet our needs more effectively and efficiently. Participate in weekly calls with suppliers to negotiate rates and associated capacity

Retail Consolidation:

• Assess data from a variety of sources and use it to derive insights while generating pricing strategies. This may include assessment of warehouse service requirements, inventory requirements, and consolidated transportation pricing to drive strategic customer solutions
• Generate easy-to-interpret reports based on collected data
• Develop an understanding of capabilities at each warehouse facility, types of products allowed in storage, and costs in each market to drive effective customer solutions and rates
• Develop relationships with internal sales and pricing teams, participate on calls with customers to discuss pricing and analysis reports, and communicate with management regularly on status of pricing opportunities and initiatives to continuously improve pricing activities
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Minimum 4 years previous experience in operations, analytics, and/or pricing

Preferred:

• Bachelor’s degree from an accredited college or university
• Advanced proficiency in Microsoft Office Suite of programs
• Commercial experience within C.H. Robinson and/or external logistical experience
• Working knowledge of reporting tools
• Working knowledge of data visualization tools
• Role Specific: Working knowledge of how the intermodal product impacts supply chains
• Ability to work cross-functionally and effectively influence and partner
• Excellent communication and presentation skills both verbal and written with ability to effectively communicate complex concepts across multiple functions and levels of the organization
• Strong analytical and critical thinking skills and business acumen to make sound management decisions/recommendations
• Ability to handle multiple priorities simultaneously and consistently meet deadlines
• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)
• Group Personal Accident (GPA) policy
• Covid-19 related coverage and reimbursement
• Employee State Insurance Corporation (ESIC)
• Group Term Life (GTL) Insurance Plan for employees
• Employee Stock Purchase Plan (ESPP)
• Investment Declaration & Flexi Benefit Plan
• Variable Pay based on position
• Flexible work arrangements
• Paid Privilege, Casual and Sick Leaves
• Paid Maternity & Paternity Leaves
• Paid Compassionate Leaves
• Paid Public Holidays
• Paid time off to vote
• Reward & Recognition Program
• Wedding Allowance
• Special Mobility Assistance
• Employee Wellness Initiatives
• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.