Lead, Vendor Management - Trust & Safety

Job Description

Spotify is seeking a dynamic, hard-working, strategic candidate to join our Trust & Safety Team in Dublin as Lead, Vendor Management. The Trust & Safety Team is responsible for ensuring that the Spotify platform evolves in a way that is safe & reflective of the Platform Policies. Spotify’s Trust & Safety works with a number of outsource providers, contractors and third party partners in service to this mission. Contracts and services in this space are different, and we’re looking for a leader with proven experience working with partners covering a wide aperture from academic research, to policy and scaled operations.

What You'll Do

• Responsible for vendor and third party partner strategy for the department
• Reviews and manages contracts and agreements with a variety of external partners
• Provides financial estimates and manages the department budget
• Aggregates requirements put forward by Trust & Safety teams
• Establishes key performance indicators and measures of effectiveness for service providers and supported initiatives
• Works closely with internal shared services and financial planning teams
• Aligns closely to the department rhythm of business
• Translates contract opportunities and capabilities to supported business units
• Manages / provides oversight to quality and capacity
• Provides recommendations to cross-functional leaders to leverage capability and capacity in a dynamic way
• Incorporate feedback from partners, internal stakeholders and members of the team to drive outcomes

Who You Are

• B.A. or B.S. degree or equivalent combination of operations and project or program management experience
• 7+ years vendor management experience
• Experience working in operations, collaborating with global teams, multinational vendors & BPOs
• Strong understanding and demonstrated experience in the areas of Continuous Improvement, Operational Excellence
• Excellent verbal and written communication skills
• Experience working in customer support, content moderation or working in a Trust & Safety organization

Where You'll Be

• This role will be based in Dublin, Ireland

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service. Apply for this job