Head of Account Management (retention)- APAC

Job Description

Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role located anywhere in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly recruitment team further. Atlassian is continuing to invest in our go-to-market approach for our enterprise customers. We are evolving our organisational structure to improve collaboration and market specialisation. We are looking for a leader with deep enterprise expertise who will lead teams of experienced Customer Success/Account Managers (known at Atlassian as Loyalty Advocates), managing strategy across APAC. As the Head of Account Management for APAC, you will retain and expand the existing footprint within our largest accounts. You will help build and evolve our GTM motion and collaborate with many other teams, such as sales, solution engineering, channel, and customer success, to evolve Atlassian's go-to-market approach. You will work together with our Sales teams to build a cohesive partnership that removes blockers, drives improved customer engagement, and accelerates growth. You will run team strategy, pipeline management, forecasting, people management, and project execution. We are looking for someone who can motivate and inspire staff, and adapts easily to change. You will coach managers in their professional development, while working to build the next-generation enterprise business model globally. We value our open, honest, and supportive culture, and are looking for someone that will be a great role model, while also demonstrating humility. Your future team Our Loyalty Advocacy team is focused on maximising revenue with a focus on retention, strategic migration, and expansion efforts. while providing a seamless customer experience that ensures continued health and loyalty. The team is comprised of passionate and fun-loving Loyalty Advocates, specialised in Atlassian's full suite of products and services. We operate across all customer segments in all geos, and recognise that we win only through collaboration and shared success. We believe in the Atlassian values and want to use them as our compass in refining and optimising our non-traditional retention model. You will report to our Global Head of Loyalty Advocates, and will have our APAC Strategic and Enterprise Loyalty teams reporting directly in to you. Our APAC Strategic and Enterprise Loyalty teams are distributed across our different APAC hiring locations.

On your first day, we'll expect you to have:

• 10+ years of sales/account management/customer success experience7+ years of experience managing revenue-driving teams focused on Enterprise customers
• Experience partnering on programs with other teams
• Experience coaching experienced managers
• Experience with change management across a complex organisation and footprint
• Experience using CRM, forecast management, and analytics tools
• Experience leading the APAC market in an international environment, leaning into nuances across both industries and markets
• Experience driving strategic programs in a sales environment

More about our team The Loyalty Advocacy team is focused on maximizing revenue with a focus on retention, strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty. The team is comprised of hard-working, passionate and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We operate across all customer segments in all geographies, and recognize that we win only through collaboration and shared success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model. #LI-Remote Our perks & benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . Apply for this job