Information Developer II

Job Description

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

At Appian, we create documentation that helps users solve problems and achieve their goals. As an Information Developer in our Product Enablement team, you help ensure that everyone who interacts with our product, has the information they need to be successful. You’ll join a team of passionate Information Developers who strive for innovation and impact while being staunch advocates of our users. You are responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team. For our Solutions group, this means creating product enablement resources for everyone, including our internal stakeholders–our customer success group to our partners–and our external customers. The information you create will help ensure the success of our implementation projects and help customers use our product.

Duties/Responsibilities

• Write and edit technically accurate, high-quality content.
• Assess core personas and their motivations and develop the appropriate content to support them.
• Determine the clearest and most logical way to present product information for user comprehension.
• Generate innovative ideas for content development and delivery.
• Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of Solutions topics and user and content needs, create content for Solutions documentation and user interfaces, and help define product language and terminology.
• Maintain and update content as the product evolves.
• Implement content feedback channels to identify and solve problems via documentation.
• Provide writing guidance and reviews for other contributors.
• Contribute to defining language styles, including the look, feel, mood, and voice for all content types.

Required Skills

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Exceptional analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Ability to edit, write, and revise all technical material for consistency and accuracy

Preferred Experience

• 2+ years of technical writing in a software company
• Basic knowledge of docs-as-code

Education

B.A. or B.S. degree in Professional and Technical Writing (or related field/degree)

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]

Follow Appian: Twitter , LinkedIn .

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Privacy Policy