Sports Book Ticket Writer

Job Description

Company Overview Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. For this Part-Time position the hourly pay for this role is $17.00 per hour , depending on job-related knowledge, skills, and experience. Job Description · Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook · Writes tickets and processes cash winning tickets · Counts cash at the beginning and end of each shift · Adhere to all rules and regulations set forth by OH Lottery and the sportsbook · Become familiar with entire bet offering and be able to answer questions about the offering with confidence · Work to resolve customer questions/disputes/complaints and escalate to direct supervisor when needed · Have a positive attitude that helps ensure a great work environment · Ensure all customers are made to feel welcome at all times and provide friendly service · Show patience with customers who do not wager regularly; take the time to explain how wagering works · Calls for MTL support when writing bets requiring MTL paperwork · Ensure that all necessary paperwork/documentation is filled out accordingly to company policy · Other duties assigned · Adhere to uniform policy and ensures a clean and neat presentation Minimum Requirements · Must have basic computer knowledge · General sports and sports betting knowledge preferred, but not necessary · Must have a minimum of 1 year of cash handling experience in a work setting · 21+ years of age or older · Must be able to obtain a Gaming License from the OH lottery · Must be able to provide a high level of customer service in a very fast pace environment · Present yourself in a professional and polite manner · Strong communication skills, both written and verbal · Must be able to work a flexible schedule including nights, weekends and holidays Essential Functions/Exposures: · Ability to do simple math · Must be able to stand for extended periods of time · Must be able to lift, pull or push 25 lbs. · Must be able to twist, bend or reach with no significant boundaries Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices. NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. 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