General Store Operations Manager - Wembley FA

Job Description

Company Overview Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. Role Purpose: As a Retail Operations Manager, you will be responsible for the overall retail and event operations of Wembley Stadium, while elevating the relationship with the partner. In this role, you will have the opportunity to enhance fan experience, meet sales and profitability goals and manage commercial execution and partner management with the F.A. Key Responsibilities: • You will lead and motivate your team to deliver financial targets • Recruitment, training and development of high performing teams • Deliver in-venue events through a first-class fan experience. • Working closely with Fanatics internal and external events team • Work with stakeholders to monitor and adjust the use of space across retail locations. • Ensure events are resourced effectively with effective recruitment • Working with our logistics stakeholders in relation to store/event delivery, maintenance & event infrastructure (occasionally through third party suppliers also) • To ensure smooth running of the front and back of house operations of the business. • Must ensure timely and efficient setting of stock levels and replenishment for retail/event stores. • Support the Area Manager with events across the UK. • To ensure that in all actions, the needs of the business, including the online stores, are prioritised over the events in isolation. • Attend required meetings at Head Office (Manchester), and make available to call in to meetings as required via conference facilities. Commercial • Maximise sales through effective management of product and retail execution • Set and agree sales budgets with the senior retail leadership team • Regularly monitor and review all store-related costs. • Ownership of P&L for the venue. • Drive KPIs including footfall, conversion & AOV • To minimise all areas of loss in order to maximise profitability • Achieve long term growth of the business through effective business planning • Set and agree costs budgets with the senior leadership team • Manage payroll costs in line with the targets set. Customer Service • To ensure that your retail outlets provide the highest levels of customer service • To deliver excellent and consistent retail execution across all locations. • To action all layout changes to meet seasonal merchandising needs. Knowledge and Experience • At least, 3+ years’ experience in fast moving cluster/area management of stores and operations. • Ability to build effective working relationships at all levels internally and externally • Proven track record of success in delivering against P&L and KPI’s • Takes ownership and makes things happen fast • Able to lead retail sales and management team. • A strong knowledge of current and upcoming retail marketing strategies and a demonstration of practical application. • Strong IT skills with an ability to understand new retail systems quickly. • Experience of leading and developing team capability • An in-depth understanding of retail marketing and how to use this to drive a business forward. • Experience within logistics, buying and merchandising would be advantageous. • Event retail experience would be significantly advantageous Benefits This a great opportunity to join our fast-paced, dynamic and entrepreneurial business, and these are some of the benefits you can expect as an employee. •The chance to work with world leading sports clubs and brands •Working within a growing, fast-paced and forward-thinking business •40% staff discount •Nationwide Theme Park discounts •Bike to work scheme We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us. Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices. NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA Apply for this job