Cisco Meraki - Product Manager, Meraki Learner Experience

Job Description

Cisco Meraki is seeking an innovative and experienced Product Manager to join the Product Enablement team and lead the evolution of our learner experience!

The Product Enablement (PE) department is a highly interdisciplinary part of Cisco Meraki. We craft world class enablement experiences for Meraki customers and partners globally that build knowledge and create passion among participants. We do this by developing and delivering learning solutions that make Cisco Meraki technologies more accessible to everyone.

In this position you will be responsible for defining and delivering an exceptional learning experience for users. You will work closely with UX researchers to understand and validate user needs; articulate and own our feature roadmap; and partner with design and development team members to build engaging and learner-centric experiences. You will also keep us agile, identifying and focusing the team on the highest impact features to build.

Every day you’ll rely on your deep care for your users, outstanding interpersonal skills, and ambition to make an impact as part of the PE team and for the Meraki business.

YOUR RESPONSIBILITIES IN THIS ROLE

• Actively discover and represent the learning experience needs of Meraki customers and partners.
• Define the end-state vision for Meraki’s front-end learning platform, the Meraki Learning Hub, and set a clear roadmap for how we will achieve it.
• Build consistent alignment and passion across the Product Enablement team and Meraki organization around our learner experience vision.
• Lead quarterly roadmap prioritization.
• Guide and drive timely delivery of new Learning Hub features and enhancements. Ensure our research, design, and development teams are working toward the same goals.
• Stay up-to-date on industry trends and emerging technologies in the edtech landscape both externally and within Cisco.
• Own learner experience success metrics and report-outs.

WHO YOU ARE

• 5+ years of proven experience in a Product Management role, preferably in edtech or with front-end applications for learning.
• Highly knowledgeable about user experience design, learner experience platforms, and have experience working in large B2B or SaaS settings.
• Have a strong sense of vision.
• Expert at translating complicated or ambiguous concepts into simple ideas.
• Passionate about understanding and advocating for the needs of your user.
• A leader with outstanding interpersonal skills capable of motivating a diverse team.
• A strong bias for action.
• Take an analytical, data-driven approach to problem solving.
• Have a "can do" demeanor and an ability to make a difference.