Senior Product Manager - Care and Services Technology

Job Description

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy is proud of its superhuman care agents and their customer obsession. This is what differentiates us, and contributes significantly to our bottom line. This role is about defining the vision of how we will empower our care agents to build long-term relationships with our customers.

The hire will work on defining the vision and strategy of our Customer Relationships Management (CRM) software, build a roadmap, get alignment with partners, and work with an amazingly collaborative Eng, Design and BI team to build the end state vision. The person will get to interact with the users of the tool firsthand and employ design thinking to build the product roadmap.

This role touches every aspect of product management, from product discovery to case building to deployment and success measurement.

Our team is a welcoming place for all people. Join a supportive working environment where diversity is valued to achieve your best work!

What you'll get to do...

• Envision, strategize, and complete the roadmap for our CRM technology solutions. Rethink how we manage our relationship with our customers.
• Join forces with our Customer Care team to understand the problems and develop a vision and strategy to tackle them (using AI technologies).
• Build requirements to conceptualize, test, and create experiences.
• Form hypotheses and run experiments to improve the customer experience and business outcomes.
• Work with the scrum team and provide clear requirements and planning artifacts that guide work prioritization and resource alignment. This includes our 3rd party partners.
• Work with partner teams to clearly communicate and evangelize vision, plans, and business results.

Your experience should include...

• 3+ years of validated experience as a Product Manager developing and launching digital products in a fast-paced environment.
• Knowledge of current machine learning methodologies and AI technologies is preferred.
• Proven success responsible for the product roadmap of significant customer-facing features and releasing via the formation of hypotheses and experimentation.
• Proficient in Agile methodologies and has experience driving Agile product development.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, assess outcomes, and challenge conventional wisdom.
• Ability to build dashboards in Tableau, and tell a story with the data
• You have a curiosity about product discovery, interacting with end users to learn their needs
• Excellent organizational, prioritization, and communication skills, with high attention to detail.

You might also have...

• A strong technical understanding of Salesforce or other CRM tools

We've got your back...

We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.