Technical Support Engineer- Remote

Job Description

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

About The Role

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, fix and resolve customer problems, collaborate with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more.

Responsibilities:

• Provide technical support for enterprise customers
• Develop a deep understanding of the Splunk product
• Solve technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
• Provide documentation content and participate in online forum support for real-time questions from Splunk users.
• Reproduce customer issues and if necessary file bug reports, raise cases to engineering, and provide necessary documentation

Requirements:

• Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS
• Understanding of regular expressions (Regex) and Python scripting
• Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
• Experience in Business Intelligence a plus
• Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
• The ability to shift gears and focus is essential when supporting a product like Splunk
• Solid knowledge of networking concepts
• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
• Superior written and verbal communication skills are a must
• Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates
• Experience in technical support, system administration, or similar technical role
• Pluses: Experience in Business Intelligence and fluent in Spanish (writing and speaking in technical terms) a huge plus (but not required)

Education:

Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience

#LI-Remote
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $50.00 - 68.75 per hour

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $45.38 - 62.40 per hour

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $40.77 - 56.06 per hour