Automation & Digital Services Technician

Job Description

We’re Hiring for an Automation & Digital Services Technician!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem , Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

T HE ROLE : Xylem seeks to hire an Automation & Digital Services Technician to perform a diversified range of service and sales activities within the Monitoring & Controls Group. The ideal candidate will support customers and other service staff members by delivering telephone guidance on troubleshooting and installation matters. They will also assist with application questions as potential customers call for recommendations by using basic to mid-level electrical theory, help remotely diagnose and resolve control and instrumentation issues at the customer’s site. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO), health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES : To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Perform/ lead field installations
• Read electrical schematic drawings to determine how to interface automation components.
• Field modifications to existing control panels to accommodate Xylem Monitoring & Controls (M&C) equipment to an exemplary standard.
• Install new control panels.
• Test installations following Xylem, NEC, UL and any other applicable safety codes / guidelines and / or procedures.
• Mark up schematics (for as built drawings) with field modifications for engineering updates.
• Field Troubleshooting: Provide onsite support to resolve Xylem customer controls issues. Using multi-meter, hand tools and basic to mid level electrical theory, diagnose and resolve control and instrumentation issues at the customers site.
• Conduct Training Seminars: Present M&C equipment operational seminars in a classroom environment. By utilizing multimedia tools, deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem M&C products.
• Support Direct & Distribution M&C Sales: As required, attend customer meetings, work with W&WW sales channels to provide training on the basic fundamentals of the M&C assortment, and attend engineering meetings to provide clarification on controls & telemetry solutions.
• Start Up Assistance: Provide onsite support to help commission Monitoring & Control products. This includes but is not limited to Xylem intelligent Pump Station Managers (iPSM), Pump Controllers, Protection devices, Submersible pumps, Electrical Control Panels and Treatment products.
• General Documentation: Create or edit procedures and best practices related to M&C start-up, installation, troubleshooting, configuration, etc. Perform the required administrative tasks associated with the M&C Service Specialist position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, time sheets, travel authorizations requests and general filing/ recorded keeping on customer support issues)
• Increase M&C Service Knowledge: Identify and help develop additional M&C service support talent from within the existing Canadian Sales company service groups. Evaluate existing service personnel, establish training plans, assist/conduct classroom training and hands-on experience training, and help perform yearly capability audits.

QUALIFICATIONS :

• Bachelor’s degree preferred but not required – equivalent experience combined with Associates degree as an alternative.
• Prefer 2+ years’ experience in industrial controls and automation applications with a working knowledge of electrical control panels, SCADA, VFD’s, PLCs, telemetry, distributed control networks and industry standard communications protocols
• Toronto, Electrician license (Southern Ontario) 309A
• Prefer 2+ years equipment maintenance experience in water and/or wastewater collection or treatment systems
• A basic & working understanding of the National Electrical Code specific to PLC type equipment, Variable speed drives, and motor controls centers amongst others.
• Highly motivated, clear thinking, strong communications skills, and ability to lead and make decisions
• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user.
• Very strong customer focus and interaction to ensure optimum relationships.
• Must have proactive ES&H focus in and around company and customer worksites; as well as on travel to and from.
• Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.
• Proficiency in Microsoft Word, PowerPoint and Excel, Salesforce, and Xylem’s business systems.

DAY IN THE LIFE :

• Up to 75% overnight travel. Other travel as needed or required by the company.
• Regularly required to sit, stand, walk and reach with hands and arms.
• Frequently required to communicate orally.
• Ability to use hands and fingers dexterously to operate field equipment.
• Must occasionally lift/ transport up to 50 pounds.
• Vision abilities required by this job include close vision.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

We foster a positive, equitable and progressive workforce and are committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact Human Resources, Christy Walsh at [email protected]. Please note that this contact is for accommodation purposes only. Applications will not be accepted via email.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.