Vice President of Operations

Job Description

Our Mission and Opportunity Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families. Our Team We are a fully remote team with employees across every time zone in the US, and a small hub in Austin. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. Who You Are Brightwheel is seeking a talented leader to oversee our “corporate operating system.” You will double the impact of our central + go-to-market teams by ensuring we have the best process, systems, and reporting to scale effectively. You are a jedi problem-solver and elite cross-functional collaborator. You are passionate about enabling your teams to do their best work. You thrive in fast-paced environments and are motivated by ambitious challenges.

What You’ll Do

• Develop and refine the “corporate operating system” including refining metrics, ensuring the right processes and systems, and driving towards accountability and attainment
• Drive continuous improvement through operating cadences, including partnering with leadership on forecasting, goal-setting, metrics reviews, and business reviews
• Ensure a contiguous journey for customers from lead through CW and onboarding on to ongoing engagement + upsell
• Lead overall operational goal-setting of the company, steer metrics reviews, and identify potential growth opportunities
• Make data the secret weapon of our go-to-market functions, creating the right reporting and analytics to provide insights into our funnel and performance, fuel the best decision-making, and uncover growth opportunities
• Lead a talented team of experts across any combo of RevOps, BizOps, and Analytics

Qualifications, Skills, & Abilities

• 7 + years of Experience in Revenue Operations, Sales Operations, Business Operations, Strategy, Analytics, or Sales/Customer Success. SaaS experience is a strong plus.
• Proven ability to implement operations cadences to meet company needs, including experience setting department-level strategy and prioritization
• Proven ability to motivate, lead, and scale a high-performing team spanning multiple sub-functions
• Superb critical thinking at both the forest level (zoom out) and the tree level (zoom in)
• Expertise in B2B sales, marketing, and/or customer experience tech stacks; SMB experience a plus
• Expert proficiency in financial modeling and analyzing complex data sets
• Deep understanding of sales methodologies and process
• Track record of collaborating with cross-functional partners to lead transformation and growth

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend. For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Brightwheel is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Apply for this job