Customer Quality Management Manager

Job Description

Company Description

The BOSCH group is a global player in the technology and service sector: we achieve annual sales of around 71.5 billion euros – with a total of over 395,000 associates worldwide. Where we are active: in the four business sectors Mobility Solutions, Industrial Technology, Consumer Goods and Energy and Building Technology. How we operate: with around 440 subsidiaries and regional companies in approximately 60 countries. What drives us: developing solutions for connected living to improve the quality of life for people all over the world – with innovative and exciting products and services. What you can expect from Bosch: the opportunity to be part of something big, and together with us to actively shape the future. As part of a team that sets new trends with meaningful products.

ROBERT BOSCH AUTOMOTIVE TECHNOLOGIES (THAILAND) CO., LTD.
BOSCH AUTOMOTIVE (THAILAND) CO., LTD.
We are the subsidiary of Mobility Solution in Bosch group with an extensive portfolio of electronics, systems solutions, software, and services for nearly every type of vehicle and powertrain. Our goal is to make mobility as safe, sustainable, and exciting as possible. Bosch Automotive (Thailand) Co., Ltd. estabished in 1996 and Robert Bosch Automotive Technologies (Thailand) Co., Ltd. estabilshed in 2013.
Our located in Amata City Rayong, Industrial Estate (40 km. from Pattaya, 140 km. from Bangkok), is a growing plant with about 1,000 employees.

Invented for Life!

Job Description

Job Summary

Be responsible for handling customer 0-km/field complaints, customer 8D, and PPAP submission and customer service orientated activity e.g customer communication / implementation of customer quality requirements. Prepared and accompany for customer audit.

Job Responsibilities:

• Customer contact for Nissan / Mitsubishi in handling of customer complaints (0-Km, Field) for Bosch products: car infotainment.
• Coordination with production plants, investigation department for analysis and on time report submission.
• Reporting of customer satisfaction status, quality alerts.
• Visit to customer on Q-related issues / customer support in special activities (Go & See, Reprogramming etc.)
• Attend periodical quality meetings with key stakeholders and the customers.
• Quality Statistics, Reporting / MIS reporting / Warranty management (reconciliation).
• Coordinate on customer audit preparation & follow up corrective action.
• Monitoring and reduction of external defect costs (EDC)
• Coordination with Sales Quality and Warranty team regarding warranty issues & serious complaints.
• Coordinate with Project Manager for Customer PPAP/ISIR collection & PPAP submission / responsible for following up customer feedback/release.

Qualifications

• Bachelor’s degree in Quality Management, Electrical, Industrial Engineering or related fields.
• Experience with handling Customer quality/technical complaints, with 8D method [international exposure, work with different locations, English skills, understanding for different cultures.
• Experience as project lead, with certain level of decision making, and can work independently.
• Leadership to guide and help others, ability to make decision.
• Strong interpersonal / communication skills with ability to interact with all levels of staff, good team player.
• Totally understanding Japanese OEM environments and cultures.
• Fluent in English.
• Minimum 5 years in the Automotive/Electronic Industries.
• Good knowledge of international standards [ISO9001, IATF16949, AIAG core tool, VDA, etc.], good grasp of whole product life cycle or design and development, or production and manufacturing skills.
• Strong curiosity to investigate & improve things with logical thinking.
• Good computer skills (i.e. Excel, database, PowerPoint).

Additional Information

5 working days (Mon - Fri), Transportation benefit, Housing allowance, Health & Life insurance, Free lunch, Uniform, Provident fund and Home loan with Government Housing Bank.