Network Administrator

Job Description

Smartsheet is looking for a Network Administrator with a solid technical background combined with excellent customer service skills.

A successful candidate will administer various cloud and on-premise network technologies delivering reliable, scalable systems and achieving operational excellence. This role will report to the Manager of IT Infrastructure and will be located at Smartsheet’s office in San Jose, Costa Rica.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.

You Will:

• Work with multiple teams to operate the global network infrastructure required to deliver world class service to our customers.
• Become intimately familiar with the architecture of our hybrid and multi-cloud environments and be responsible for our 24x7 availability
• Perform network analysis, modeling, and planning as well as network troubleshooting to isolate and diagnose complex network problems
• Upgrade network hardware and software components as required
• Provide escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team.
• Be a part of rotating escalation support to our on-call staff of our corporate infrastructure.

You Have:

• 3+ years managing network infrastructure in production environments
• Experience with Cisco, Meraki, and at least one IaaS (AWS, GCP, Azure) network stack
• Working knowledge of the OSI model
• Solid understanding of DNS, DHCP, BGP, OSPF, routing, switching, firewalls and VPN technologies
• Excellent problem-solving skills with a desire to take on responsibility
• Familiarity with Kerberos, LDAP, and other SSO solutions
• Foundational knowledge of ITIL concepts and frameworks required
• Must possess the ability to work an occasional evening, holiday, or weekend

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Germany and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!

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