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Manager, Claims


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Job Details

Location: London Apprentice, South West England, England, PL26 7AR, United Kingdom Posted: Oct 22, 2022

Job Description

We are looking for a Manager, Claims to join our UK Claims team. Reporting into the Senior Manager of Claims, you will be responsible for our day-to-day claims functions along with leading and supporting our growing team of Claims Associates. As part of a small but growing team, you will exhibit a strong sense of ownership and initiative to solve problems, forge new paths and to innovate. In your role, you will analyse data and communicate effectively your findings and recommendations to both your team and management. You will collaborate with other parts of the business, be responsive, supportive and be comfortable with change. If you are a pioneer at heart and have a strong desire to be part of a company changing the world, this could be a role for you!

What you'll do

  • Partner closely with our UK team, vendors, TPA and insurance partner to drive customer satisfaction, employee engagement and operational excellence
  • Identify potential problems and points of friction and work to find solutions to maximise efficiency and accuracy and minimise leakage
  • Develop robust reporting and measurement methods to monitor vendor performance, addressing any performance issues proactively with the vendors and reporting to leadership.
  • Meet KPIs for customer satisfaction, efficiency, financial performance, and employee satisfaction
  • Communicate developments, trends, and other insights to drive continuous improvement
  • Lead special projects and change initiatives prioritising at a moments notice
  • Work closely with our QA team to further the claims quality assurance program for claims
  • Handle claims escalations and relationships with vendors and insurers
  • Complete weekly aged pending reports and reviews
  • Training and knowledge checks
  • Monthly invoice reviews on all claims and roadside incidents
  • Weekly metric reviews of all Turo UK claims and monthly analysis reviews
  • Raise problematic claims with our insurance and protection providers, aiding high level decision making on next steps

Your profile

  • 5+ years of claims experience; preferably in the UK motor insurance sector
  • 2+ years of supervisory or management experience with high performing teams
  • Strong leadership and technical claims skills
  • Ability to work in a fast-paced environment, drive and embrace change
  • High level of ownership, responsibility and accountability
  • Superb and dynamic communication, interpersonal, and investigative skills
  • Excellent verbal and written communication skills
  • Willing to work outside of normal hours; commitment to high responsiveness and availability with a strong ability to prioritise
  • Can quickly adapt to new technology and systems: experience with claims management systems, CRM systems, Google Docs, MS Office, Kustomer. Mac expertise is a plus.
  • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humour, and a commitment to the mission
  • BA/BS or work equivalent



  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Discover Turo at , the App Store, and Google Play, and check out our blog, Field Notes .

Turo cultivates a team of smart, critical thinkers who care about their work and their colleagues. We are always on the lookout for supportive, down-to-earth, pioneering, and efficient people to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!

About Turo

Turo is a peer-to-peer car sharing marketplace.

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