Collections Specialist

Job Description

Company Description

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

Job Description

The Collections Specialist will report to the Collections Manager and play a key role in the company’s financial success with responsibility for monitoring customer accounts receivable in North, Central and South America, and performing accounts receivable collection programs and activities. This person will have experience in business accounts receivable monitoring, payment application and collection in high growth international companies, preferably in business-to-business SaaS markets. This role adheres to the company’s collection policies and processes, in communication and coordination with Accounting, Sales and Legal staff as well as external collection agents. Must have the knowledge, experience, and capability to utilize technology in accounts receivable monitoring and collection processes.

What you will be doing:

· Ensure customer payment reminders and payment requests are generated and sent to customers in accordance with established timelines.

· Contact customers to request payments of past due invoices in accordance with established procedures. Update customer contact information and contact records timely for all collection efforts and communications.

· Coordinate with AR Billing Team to research and resolve billing issues, within target timelines, that are identified in communications with customers. Coordinate with Sales / Client Executives to communicate any issues relating to contracts, sales orders, software products and projects, and invoices that are identified in communications with customers.

· Prepare accounts receivable reports, including key AR and collections metrics for review by the Collections Manager. Review the reports to identify, research and resolve any questionable AR or collections information.

· Compile and recommend to the Manager the delinquent customer accounts that should have an external collection agent engaged to assist in collection. Provide necessary customer and invoice information for past due accounts assigned to external collection agents. Receive, review, and monitor periodic reports by external collection agents of collections results, activities, and status of accounts. Coordinate with AR Team as needed to process payments received for past due accounts assigned to external collection agents.

· Apply selected customer payments received to the customer’s AR account as needed.

· Utilize technology and industry leading practices in the monitoring, payment processing and collection of past due accounts receivable.

· Contribute to continual automation, efficiency and effectiveness of the company’s collections and AR past due reporting processes.

· Perform other tasks and assignments as requested.

Qualifications

· Bachelor’s degree in Business, Economics, Finance, or a related field.

· Demonstrable experience in business customer accounts receivable collections (5-8 years).

· Experience in a technology-driven cloud billing/payments/collection systems at scale.

· Experience in triaging specific collections issues; proven record of successful collections.

· Experience implementing collection policies and related practices in a worldwide setting.

· General knowledge of accounting for receivables, allowance for doubtful accounts, write-offs, related general ledger entries and GL account reconciliations.

· Strong organization skills and project management capabilities.

· Strong verbal, written and presentation communication skills in English.

· Strong business relationship and collaboration skills with executives, business unit managers, staff, customers, and service providers.

· Analytical mindset with an emphasis on identifying issues, exceptions, and trends in scalable processes.

· Flexibility and ability to work in a fast-paced environment with shifting priorities.

Additional Information

All your information will be kept confidential according to GDPR guidelines