Collections Manager

Job Description

Company Description

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

Job Description

The Collections Manager reports to the VP, Revenue Accounting and plays a key role in the company’s financial success with responsibility for coordinating and conducting the accounts receivable collection programs and activities for Tradeshift. This person will have wide-ranging experience and knowledge of industry best practices in business accounts receivable analysis and reporting, payment methods, payments application and collections in high growth international companies, preferably in business-to-business SaaS markets. This role implements the company’s collection policies and processes in coordination with Accounting, Sales, Customer Support and Legal staff as well as external collection agents. Must have the knowledge, experience, and capability to implement and utilize technology in accounts receivable analysis, reporting and collection processes.

• Collections and cash application process:
  • Oversee day - to - day operations of the Collections and Cash Applications team members; create, implement, document, and maintain policies, procedures, and controls; manage and streamline processes to ensure timely customer payments and cash application functions; proactively monitor customer accounts and maintain relationships to resolve billing and credit issues promptly.
  • Drive continual automation and measurement against critical collection metrics, operational goals, and key reporting.
  • Work cross functionally with other Finance, Sales, and Legal team members to create and implement collections policies and procedures that maximize/facilitate customer collections.
• Audit and policies:
  • Coordination and support of external audits.
  • Review of accounts to identify risky receivables and making sure the accounts are adequately provided for in the bad debt receivables accounts adhering to the policy.
  • Work with Collections and Revenue Accounting team regarding the actual calculation of the bad debt provision.
• Month End Closing & reporting:
  • Makes sure that the reporting related to collections and related month end closing activities, are performed by the team correctly and in timely manner with proper documentation.
  • Manage monthly Accounts Receivable close process including reconciliation of Accounts Receivable sub ledger to general ledger, reconciliation of undeposited fund account and preparation of Accounts Receivable month end schedules, collections reporting, and metrics used for internal reporting.
• Team management:
  • Set measurable individual and team goals, monitor, and evaluate to build high performing team. Provide ongoing constructive feedback and suggest corrective actions when necessary.
• Project management and process efficiency:
  • Actively participates in identification of process efficiencies as well as manages various efficiency projects.
  • Supports projects related to the collection, cash allocation and billing process from both the subject matter expert role as well as delivery of the project as assigned.

Qualifications

• Bachelor’s degree in Business, Economics, Finance or related field.
• Demonstrable managerial experience (5-8 years) in customer collections.
• Experience in a technology-driven cloud billing/payments/collection systems at scale.
• Experience in triaging specific collections issues; proven record of successful collections.
• Experience implementing collection policies and related practices in a worldwide setting.
• General knowledge of accounting for receivables, allowance for doubtful accounts, write-offs, related general ledger entries and GL account reconciliations.
• Self-directed with strong organizational skills and project management capabilities. Good judgment to select methods and techniques to obtain results.
• Analytical mindset with an emphasis on identifying issues, exceptions, and trends in scalable processes.
• Strong verbal, written and presentation communication skills in English.
• Strong business relationship and collaboration skills with executives, business unit managers, staff, customers, and service providers.
• Flexibility and ability to work in a fast-paced environment with shifting priorities

Additional Information

All your information will be kept confidential according to GDPR Guidelines