Dedicated Support Engineer

Job Description

L iveRamp is the leading data connectivity platform. We believe connected data has the power to change the world, and we aspire to make it safe and easy for companies to use data effectively. This all starts with our brilliant people. Those who want to make a lasting impact in all that they do will find a home at LiveRamp—an inclusive, collaborative environment where exceptional talent is nurtured, championed, and where people matter most.

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Dedicated Support Engineer team is scaling and we’re looking to add a Dedicated Support Engineer to the team that will partner with our Technical Account Managers to support our most strategic customers.

Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a set list of LiveRamp customers, delighting those customers and managing stakeholders all while making it seem easy.

Responsibilities:

• Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
• Manage a ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction and company growth.
• Work in tandem with LiveRamp’s Technical Services team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
• Partner closely with our Technical Account Managers to guarantee the success of technical deliveries of our activation and measurement enablement products. Work to address daily customer needs and solve problems as they arise.
• Be a pioneering member of a newly established team with a metrics-driven, people-centric culture.
• Adapt and thrive on a constantly evolving team.
• Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback.
• Gain technical expertise and account management experience that could lead to career advancement into Technical Account Management.

Qualifications:

• 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders
• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders
• Demonstrated success in prioritizing work with little oversight
• Open-minded, collaborative, dependable, and poised when working through customer or internal challenges
• Resourcefulness. We don't have all the answers, but you'll need to find them
• Great communication skills with external customers and internal stakeholders.
• The ability to work and succeed in ambiguous situations with little direction
• The ability to respond promptly and follow through on projects to completion
• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm), as well as potential on-call or weekend coverage
• Strategic and forward thinking, proven ability to plan ahead
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive

Preferred Skills:

• Familiarity with SQL querying. Ability to execute and understand existing queries, and to make adjustments as needed.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: Medical, dental, vision, life, and disability. Plus, mental health support (via Talkspace), flexible time off, parental leave, family forming benefits, and a flexible lifestyle and wellbeing reimbursement program (up to $375 per quarter, U.S. LiveRampers)
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we prove you with equipment and tools to be your most productive self, no matter where you're located.
• Location: work in the heart of Phoenix, San Francisco, New York, or Little Rock.

More about us:

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.