Salesforce Business/Data Analyst

Job Description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

What you’ll do:

• Scope data and reporting initiatives to determine accurate timelines for deliverables
• Collaborate with Customer Success, Analytics, Data Warehouse, and other internal stakeholders to identify opportunities for analysis on the customer experience
• Acquire data from primary and secondary sources in order to design, create, and maintain data models
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data as necessary in order to accurately and efficiently report on program effectiveness
• Recommend operational improvements in order to increase efficiency and data reliability
• Partner closely with business stakeholders to ensure insights are leading to action and measuring the business impact

Who you are:

• Bachelor’s degree (preferably in a quantitative field such as business, math, statistics or computer science) or equivalent experience
• 2+ years developing Salesforce reports in a business setting
• Results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
• Strong communication skills with an ability to talk both to the technical teams responsible for the data and comfortable explaining data and conclusions to non-technical teams
• Excellent organizational skills, strong attention to detail and ability to effectively manage projects supporting multiple business partners
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Knowledge of statistics and experience using statistical packages for analyzing datasets
• Analytical mindset with a talent for collecting, visualizing, and communicating data
• Experience with Salesforce reporting tools, SQL, and data modeling is required
• Experience with Snowflake, Tableau, Looker, and automation tools (i.e. Zapier) is preferred

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.