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Senior Travel Manager


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Job Details

Location: California, Cachapoal, Del Libertador B Ohiggins, Chile Posted: Oct 14, 2022

Job Description

Are you passionate about helping friends travel? Is customer service more than just two words to you? Well, read on. Discord is looking for a Senior Travel Manager to help us get our travel program off the ground – literally up, up, and away. You will live Discord's mission of creating belonging by building a corporate travel program from scratch and helping the Discord team be safe and productive when they're working from the road. You will report to the Senior Director, Workplace.

What you'll be doing
  • Set up a corporate travel program from scratch
  • Promote the travel program to ensure our employees understand travel policies
  • Develop travel training programs for all employees
  • Help develop travel and meeting training programs for managers
  • Help determine the right level of company investment in travel
  • Develop new travel programs and policies based on the needs of the new post-Covid, hybrid workforce
  • Scale the Travel Department as Discord grows rapidly and our travel spends increase
  • Onboard external vendor/partners as the travel program scales
  • Develop and continually update travel policy
  • Promote program adoption across the organization
  • Provide excellent customer service to Discord travelers
  • Ensure traveler safety
  • Source and implement a relationship with a TMC+OBT partner
  • Participate in contract negotiations with travel service providers
  • Work with Finance on travel policies and cost control
  • Deliver monthly reporting to provide visibility to senior management on spending behaviors
  • Develop relationships with other departments, including Admin, People Ops, Finance, FP&A, Security, and Procurement
  • Provide strategic guidance as the program grows
  • Collect and analyze data for program improvement
  • Improve user satisfaction
What you should have
  • A bachelor's degree or equivalent
  • 7+ years experience working in a corporate travel department, or similar experience in the hospitality industry
  • 3+ years managing a team
  • Strong customer-service focus and interpersonal skills
  • Strong training skills
  • Thoughts about how corporate travel has changed in the post-Covid world
  • Thoughts about how the hybrid workforce has changed corporate travel
  • Ability to work in a high-growth tech startup environment
  • Experience managing an expanding travel program
  • Experience negotiating travel contracts
  • Experience with an inexperienced business travel population
  • Comfortable with a modern TMC+OBT solution
  • Experience and ability to drive 90+% adoption of travel program
  • Experience scaling a travel program at a high-growth tech company
  • Strong reporting experience with the ability to build complex, customized metrics/analytics and develop recommendations from the data

New York City residents only: Minimum salary of $147,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law.
Colorado residents only: Minimum salary of $117,600/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

#buildbelonging #LI-HY1 #LI-Hybrid

About Discord

Discord is a voice, video, and text chat app designed specifically for gamers.

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