Partner Support, Apple Media Products Partner Operations (APAC)

Job Description

Summary

Posted: Oct 12, 2022 Role Number: 200431377 Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Why Apple? At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision. And through our collaborative process we build memorable experiences for our customers! Come join one of the fastest growing businesses at Apple as we scale Apple’s first party services (Apple Music, iCloud, TV+, News+, Arcade, Fitness+ etc.) through carrier, retail, auto and financial service partners. Apple Media Product’s (AMP) Partner Operations team is seeking a partner support specialist to help drive the growth of new and existing partners, through pre and post launch initiatives across multiple offers platforms (codes and API integrations) and channels (carrier, retail, etc.). You will support and grow our programs that enable third party partners to sell services on Apple’s behalf. You are a curious person who loves to tackle problems and enjoys finding the solution whether it be technical, process, or otherwise. You are comfortable navigating ambiguity, you are creative, and you love to understand the ins and outs of an issue. You can balance the needs of multiple internal teams and external partners, maintain a strong sense of empathy.

Key Qualifications

Key Qualifications

• Proven Track Record working in a collaborative role with internal and external partners
• Project management experience
• Experience communicating status to a diverse cross-functional team across engineering and business (adapting the information you share based on the audience)
• Self-starting, strong attention to detail, and self-motivated teammate
• Good technical proficiency with a desire to learn more

Description

Description - Support pre and post launch activities of new and existing partnerships in APAC region - Work closely with Program Management Team, AMP Business Development Team, Services Content Owners & AMP Marketing to successfully achieve business goals for each partner - Support the launch of partners including campaign setup and testing - Manage partners after launch to resolve any issues related to invoicing, customer care, campaign maintenance, and overall addressing of partner inquiries. - Leverage data to gather insights for optimisation - Develop in-depth understanding of the back-end systems to be able to see around corners and mitigate issues before they occur - Transition manual processes to automated and scalable ones

Education & Experience

Education & Experience Degree education in relevant field desirable but candidates from all education backgrounds are encouraged to apply.

Additional Requirements

Additional Requirements

• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.