Technical Support Engineer

Job Description

LiveRamp is the trusted platform that makes data accessible and meaningful. Our services power people-based customer experiences that improve the relevance of marketing and allow consumers to better connect with the brands and products they love. We thrive on solving the toughest technical and customer challenges, and we’re always looking for smart, compassionate people to help us blaze a trail.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. This role is based out of our brand new Phoenix office, but at home for now.

Please note: This is an individual contributor role and previous managerial experience is not a required qualification. This is also a support role, not on the engineering team.

You will:

• Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
• Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
• Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
• Contribute towards building a great company.

Your team will:

The Technical Support Engineer team is responsible for resolving clients’ technical support tickets and while delighting our clients with excellent customer service.

About you:

• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability.
• Comfortable talking to customers on the phone
• Bachelor’s degree or equivalent
• 1+ years working in a corporate environment

Bonus Points:

• Experience with advertising or marketing technology, or SaaS support.
• Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).
• Resourcefulness. We don't have all the answers, but you'll need to find them.
• Great communication skills with external customers and internal stakeholders.
• The ability to respond promptly and follow through on projects to completion.
• The ability to work and succeed in ambiguous situations with little direction.
• A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

Benefits:

• People. Work with talented, collaborative, and friendly people who love what they do.
• Food. Enjoy catered meals, boundless snacks, and the occasional food truck.
• Fun. We host events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony. Flexible paid time off, remote work opportunities, and paid parental leave.
• Stock. Every employee is a stakeholder in our future.
• Whole Health Package. Medical, dental, vision and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
• Savings. Our 401K matching plan helps you plan ahead.
• Commuter Subsidy. $75 per month to be used toward commuter cards, monthly parking, rideshare pools, or metro/bus passes.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

The approximate annual base compensation range is $72,750 to $120,750. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

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