Production Application Support Specialist (Development, SRE, Cloud, DEVOPS)

Job Description

Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Job Description

What will you do?

• Day-to-Day Applications Support and production support investigations, troubleshooting systems for applications in scope, JCL and batch Jobs
• 24x7 Batch Support on rotation basis
• Managing and maintaining documentation for processes & procedures
• Ensuring the applications health and performance in production and lower environments
• Work closely with members of the development and QA teams to deploy change requests and enforcing production release best practices.
• Mitigate operational risks through ensuring tech currency, patching, vulnerability & security management and access controls are all regularly performed.
• Work with colleagues, other RBC IT teams, stakeholders and vendors to design and implement upstream and downstream interfaces to the applications.
• Perform change management activities such as source code management, creating activity records for production implementation and supporting implementations
• Adopt automation solutions for applications
• Assist in incident management and problem management for applications in scope
• Collaborate with peers to develop code in line with strategic initiatives, as well as develop, troubleshoot, enhance, and document components, as per the requirements and detailed design

Must-have

• Great expertise with main industry databases (SQL server, MongoDB, etc)
• Expert knowledge and relevant experience of .Net, Java script, SQL queries and scripting
• Very strong attention to detail and a continuous improvement mindset
• Knowledge of log investigations using Kibana
• Experience with Windows servers, IIS Web servers, Linux server, cloud applications and SQL Servers

Nice-to-have

• knowledge or relevant experience of Node.JS, Powershell, Java, Python
• Knowledge or relevant experience working with Pivotal Cloud Foundry, Openshift, Azure, IBM Urban Code Deploy, Ansible, Elastic, Jenkins, SIFT, Confluence, Jira, ServiceNow, Dynatrace, Moogsoft and PagerDuty
• Understanding of the software development process and experience with the AGILE Methodology (i.e. Scrums, Sprints, Retrospectives, etc)
• Understanding of Risk and Finance business needs and reporting expectations

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

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Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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