Analyst 2, Data & Telecommunications

Job Description

Job Summary

Responsible for monitoring the operation of the Company's voice, data networks and computer data services. Provides technical expertise to ensure that voice and/or data communications and network facilities are sufficient, appropriate and functioning. Participates in crafting solutions to highly technical complex problems and be called on to consult for other projects. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Evaluates, recommends and installs new and upgraded voice/data networks systems.
• Negotiates contracts with vendors, has billing responsibility to users, monitors cost effectiveness and recommends upgrading of appropriate systems.
• Monitors, logs, tracks and resolves hardware and software deficiencies and notes weaknesses or tendencies toward failure. Produces gap analyses between existing solutions and best-of-breed to determine level of effort and cost-benefit to building and supporting best in class solutions.
• Develops systems requirements and installs telecommunications systems for new company facilities.
• Monitor system performance, troubleshoots outages and manages vendor(s) to ensure optimal system performance.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned

Preferred Skills

*Mobile experience (troubleshooting, activating, etc. for mobile data devices and apps)

*Advanced Microsoft suite skills (Excel a must)

*Reporting and Auditing experience (Access a plus)

*Superb attention to detail

*Excellent verbal and written communication skills

*Great customer service

*Great organizational skills

*Good critical thinking skills

*Adaptable/flexible -- willing to pivot on the fly as well as multi-task

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.