Head of Data & Analytics

Job Description

Let’s get to know each other

At Care/of, we take the guesswork out of feeling better by helping people build custom vitamin routines based on their unique needs. Whether it’s our personalized daily vitamin packs and powders through our direct-to-consumer business, or our multivitamins and blends with our retail partner Target, our products are backed by science and include a combination of highly-researched nutrients and traditionally used herbs. By providing honest guidance and better ingredients, we aim to help people feel empowered to make the right choices for their health.

Since our launch in 2016, we have raised capital from top investors including Goldman Sachs Investment Partners, Goodwater Capital, Tusk Ventures, RRE Capital, Juxtapose, and Bayer. In late 2020, Bayer secured additional investment in Care/of giving it majority ownership. By joining forces with Bayer, we are able to expand our ability to connect directly with new and existing customers and elevate our unwavering commitment to science-backed guidance, quality ingredients, and sustainable practices.

We’re excited to meet you!

What you’ll do:

As the Head of Data & Analytics for Care/of, this role will help envision and architect the foundation for our analytics and data future, which powers impactful consumer experiences for millions of users. Everything you do will be rooted in a desire to make it simpler for our consumers to live healthy — and thrive.

Care/of's data team covers three major areas: analytics, data engineering, and machine learning. We are seeking an experienced leader to be our Head of Data & Analytics, overseeing our small but mighty analytics function. Many raw data sources are loaded into our data warehouse every day, and our different departments have regularly updated dashboards to drive strategic decisions. But as analysis proliferates across the company, we need our Head of Data & Analytics to establish the larger vision of analytics beyond the response to ad hoc requests. Together with our data engineering team, the Head of Data & Analytics is ultimately responsible for the accuracy and standardization of reporting across all of the company's functions. On top of this, the higher goal of the analytics team is always to inform strategy, which requires a skillful balance of immediate business requests with the data team's own vision and judgment of what is important to track and analyze.

You'd work on a variety of work streams across our portfolio. This includes things like:

• Develop an evolutionary data roadmap, including transitioning us into a self-service model using Looker
• Coach our analysts with empathy and guidance in their career paths
• Player/coach role - be hands-on 60% of your time with SQL, Python, Airflow, DBT, etc.
• Tap into partner data lakes in order to bring new insights into our customer base
• Triage and prioritize requests across the organization from week to week
• Work closely with data engineering to model data in a scalable way, in the service of a BI tool
• Be a technical mentor and code reviewer for analysts, especially when new tables and views are created
• Coordinate the completion of our migration to DBT
• Own the data dictionary and standardization of metrics
• Establish KPIs for a growing, multi-platform organization, especially for cross-functional business partners in marketing, operations, finance, and digital product

Where you’ll be:

This role will require you to be at our collaborative workspace in Noho, NYC at least once a month for in-person collaboration when safety permits, with the option to work remotely the remainder of the time.

We are encouraging employees (whose job responsibilities allow) to work remotely with the option of returning to the office. We are committed to prioritizing workspace flexibility by building systems to create an inclusive and productive environment in which employees feel most comfortable working (role permitting).

Who you are:

You are someone who has analytical experience working in tech startups or similar companies and have had the chance to manage technical teams. You are a champion of automation and scalability, and have worked in environments where the underlying data model is in flux with the rapid development of new features in digital products and the business. We’re excited about you because:

• You have advanced/high proficiency with SQL
• You have experience managing and/or transitioning to a modern BI tool (e.g. Looker, Periscope, Mode)
• You are an excellent teacher and storyteller
• You are a supportive mentor and empowering manager that has developed the careers of analysts
• You are an analyst at heart that wants to stay close to your craft. You are excited about rolling up your sleeves, being hands-on, and diving into low-level tasks
• You hold a high bar for data integrity and systems. You care about automation and processes that make our data dependable and reliable
• You have demonstrated an ability to evangelize data literacy within your team and cross-functionally
• You have a proven record of keeping a sharp eye on the big picture and as well as its respective parts
• You can convey strategy, disagree effectively, and work collaboratively with teams to get things done
• You see things differently and love coming up with big ideas that don’t exist elsewhere

Even if you don’t meet all the requirements, we still encourage you to apply! If you’re submitting a cover letter, please note what makes you perfect for this role with the qualifications you have. Why Care/of:

• Competitive salary + compensation package
• Competitive insurance packages with free medical, dental, vision plans.
• Unlimited vacation time because you deserve it
• Free vitamins and powders
• Wellness perks with free access to online meditation services + fitness reimbursements (at-home workouts count!)
• Virtual team-building events because we value staying connected and building community.
• Socially and culturally relevant experiences geared towards personal + professional learning & development
• Working with an amazing, fun-loving, spirited group of people

Our Core Values:

Be Humble: Engage in debate with an open mind. Embrace feedback and being wrong when presented with data that shows there is a better option.

Be Honest: Deliver the truth with humor and love; Recognize and stand up against discrimination on any basis, including race, sex, gender, sexual orientation, religious background, age, or mental and physical abilities - in our work and beyond.

Be Thoughtful: Attack hard problems with thoughtful tenacity. Don’t shy away from complex problems with complex solutions.

Be Different: Kill your darlings. Don’t be afraid to rewrite something once effective, loved, or widely accepted in the past. Evolution is wonderful. Push against banality and the status quo.

Our commitment to you:

At Care/of, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

Care/of does not discriminate and will not make any hiring decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability and require accommodation during our interview process, please let us know how we can help make the interview process fair to your needs.

IMPORTANT NOTE FOR POTENTIAL CANDIDATES:

On September 9, 2021, President Biden announced a six point COVID-19 action plan. As follow up to the initial announcement, we have decided our policy is to require all Care/of employees to be fully vaccinated by December 8, 2021. This requirement applies to all current and future Care/of employees. Care/of is an Equal Opportunity Employer and it is our policy to provide reasonable accommodations to any qualified individual who because of a medical condition or sincerely held religious belief or practice receives an exemption from the vaccination requirement, provided that such accommodation would not result in an undue hardship for the company.

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