Network Operations Manager

Job Description

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Network Operations Manager has the right balance of technical know-how and leadership aptitude to coach and lead by example but still participate in and execute on technical implementation alongside their team.

In this role you will be responsible for planning, organizing, managing and providing guidance and direction to the Network Operations team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems. This individual will manage a team of network engineers to ensure consistent, reliable, high-performing and available systems to our customers. Additionally, will be responsible for customer interaction/communication and managing team to contractual SLA’s. Must be able to interact with engineers and translate technical requirements into relevant business impacts.

Essential Duties/Principal Responsibilities:

• Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network infrastructure.
• Responsibility for Incident Management, Problem Management, Monitoring Response and Reporting/Metrics.
• 24/7 responsibility for network (voice and data) availability.
• Build, develop, and lead local and remote team of technical network team resources.
• Proactive communication on network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
• Build, develop, and lead problem management process to ensure long-term network performance and stability.
• Define processes and controls providing on-call support.
• Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
• Drive a continuous improvement environment.
• Provide expert root cause and corrective action leadership to resolve all operational issues found across network infrastructure and hardware platforms.
• Implement process improvement by empowering peer departments with procedures and toolsets to best support the business. Facilitate change management, incident management and notifications as well as root cause analysis.
• Provide senior management with detailed reviews and reports of service disruptions, metrics, and launch plans.
• Participate in design and production deployment of new networking solutions or updates to existing environments.
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor’s or master’s degree in Computer Science, Engineering, or related field.
• 10 or more years of relevant experience architecting, designing, installing and maintaining network systems
• 2 years of experience leading engineering teams strongly preferred.
• CCNP certification or equivalent is a plus.
• Experience in managing teams and with responsibility for completing complex deployment projects within budget and on specific timelines.
• Demonstrated project management and project planning capabilities.
• Experience with team building and mentoring engineers.
• Project management skills, ability to manage time and complex tasks, and working knowledge of SLAs and Metrix.
• Solid understanding of Incident, Problem and Change Management ITIL services
• Strong interpersonal and communication skills and the ability to work effectivity with a wide range of constituencies to communicate technical information and non-technical personnel.
• Participate in design and production deployment of new networking solutions or updates to existing environments.
• Intermediate experience in architecting large-scale global networks and documentation.
• Intermediate experience in SDN and SD-WAN.
• Intermediate experience with Cisco switching and routing platforms such as Cisco Nexus, Cisco Catalyst, Cisco ISR and ASR.
• Intermediate experience and understanding of OSI or TCP/IP model.
• Intermediate experience and understanding of dynamic routing (BGP, EIGRP and OSPF).
• Intermediate experience and understanding in technical areas: Networking Protocols/Services BGP, OSPF, IPSec, GRE, HSRP/VRRP, NAT/PAT, SNMP, MPLS, VoIP, SIP, VPLS, QoS, T1, DS3, Ethernet, Firewalls, SDN , SDA and Cisco DNA.
• Excellent technical abilities and working experience of Cisco network infrastructure.
• Intermediate experience in wireless protocols (802.11) and Cisco Wireless Controllers.
• Preferred experience in network load balancers such as Citrix NetScaler.
• Intermediate experience in Network security, Cisco ASA and Palo Alto firewall platforms.

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Work is generally conducted in an office environment.
• Regularly required to sit, stand, walk and reach with hands and arms.
• Frequently required to communicate orally.
• Ability to use hands and fingers dexterously to operate office equipment.
• Vision abilities required by this job include close vision.
• Will require travel to project sites.
• Work may require lifting less than 30 lbs.
• Employee use of personal protective equipment (PPE) may be required in certain situations.
• Office: Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
• Shop: In locations with a factory or shop floor, exposure to factory/shop and machinery.
• Standard weekly job hours: 40 Hours
• Travel requirement: 5%-10%
• Can be located in any of the following remote locations: Charlotte, NC (Primary), Raleigh, NC, Auburn, NY, Cheektowaga, NY, Pittsburgh, PA, Philadelphia, PA, Atlanta, GA ,Miami, FL, Savannah, GA, Richmond, VA ,Baltimore, MD, Boston, MA, Columbus, OH, Yellow Springs, OH, Tampa, FL

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.