Retail Support Specialist

Job Description

Summary

Posted: Oct 21, 2022 Weekly Hours: 40 Role Number: 200408700 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Join Apple, and help us leave the world better than we found it. In this role you will deliver excellent customer service by supporting a wide range of post-sales responsibilities for orders placed online and with our Apple retail stores. Responsibilities include order maintenance, problem resolution, customer service, and broad support for issues pertaining to shipping, billing, accounts, and order management. You will also innovate to improve the customer journey and increase efficiency.

Key Qualifications

Key Qualifications

• Passionate about creating best in class customer experience
• Excellent communication skills, both written and verbal in English and Bahasa Melayu to support SEA markets which include Philippines, Malaysia, Thailand and Singapore.
• Maintains a critical attention to detail
• Demonstrates resourcefulness, adaptability, and flexibility
• Experience with SAP and Excel
• Believes in the power of a team; strong team player mindset
• Learning agility - ability to adjust to changing policies and procedures as well as new systems and workflows
• At ease with using multiple applications and demonstrates high computer literacy
• Advanced problem solving skills
• Critical thinking & sound judgment

Description

Description You will provide post-sales support for Apple's ever changing line of products and services, including new ways to buy, and new types of products. To do this, you will receive a variety of tasks related to customer queries and orders. These tasks evolve with time, and require the use of a variety of systems and tools. Examples of tasks include: - create and maintain orders, credits, debits, returns - resolve billing blocks and payment related issues - resolve VAT and tax related issues - initiate and support shipping related investigations and issues - create and maintain accounts and custom stores for small and medium businesses - perform customer outreach and outreach to business sales teams in retail stores during issue investigation and resolution

Education & Experience

Education & Experience Bachelor’s Degree or equivalent work experience preferred

Additional Requirements

Additional Requirements

• Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a must
• To learn more about opportunities at Apple, visit https://www.apple.com/jobs/sg/
• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.