Automation & User Experience Manager

Job Description

A professional in this role will have end to end ownership and accountability to drive BOT development efforts for Taboola’s ever growing professional service division. The candidate will be responsible for identifying the right and impactful use cases/ workflows that can be automated with the help of AI/ML in the Intercom or Salesforce Einstein platforms to offer better experience to our clients. This position requires an ability to partner and collaborate with people having varied experiences and backgrounds to understand the challenges and opportunities to improve the customer experience by developing meaningful, intuitive, insightful and actionable BOT at scale for Taboola.

The ideal candidate will demonstrate top notch collaborative mindset, an ability to discover compelling challenges for automation and ownership for successful implementations. If you are a strong and hands-on BOT developer who loves building meaningful and interactive systems at scale to help customers with a strong client service attitude, you should take a look at this job.

Roles and Responsibilities:

Responsibilities

• It shall be an IC role.
• Understand the customer journey and how BOT can help as a self service function to drive better engagement and experience.
• Collaborate with different teams within the professional service group to envision the next set of innovations and scenarios for self service and BOT automation
• Identify the way current users interact with the chatbot and how to optimize the existing content.
• Edit and proofread existing content to simplify its language.
• Analyze and Improve the chatbots NLP.
• Map users unanswered questions with existing appropriate answers in the knowledge base.
• Collaborate with the right team to update the knowledge base with the new/revised questions based on the content performance check.
• Coordinate internal resources in order to make sure all content is current.
• Assisting in projects of adding new abilities (AI/ Self-service functions) and improving the chatbot UX/ AI- from characterisation to implementation.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Meet with stakeholders to clarify specific requirements of each use case and projects.

Requirements

• 5+ years of professional work experience as part of an enterprise software company or systems with 2+ years of experience in design and implementation of Conversational AI & Chatbot using NLP/NLU with at least 2 years of experience in digital engagement.
• You should have a good understanding of chatbot solution development and understanding of chatbot tools and overall virtual assistant landscape.
• You should be able to derive intents and entities from the chat conversation and should be well versed with the concepts of taxonomies and ontologies and should understand the usage of the same in chatbot.
• Fluent English with strong proofreading skills
• Proven experience with building and shipping Conversational AI products.
• Hands-on experience with Chatbot/Virtual Assistant/Business Intelligence technology stack.
• Deep understanding of digital engagement KPIs and conversion rate optimisation.
• Ability to analyze chatbot performance based on reports and other available data.
• Proficiency with one or more conversational AI platforms like Google Dialogflow, Salesforce Einstein, Intercom, BotKit, Rasa would be a strong PLUS.
• Experience in PHP, HTML5, Javascript and Jquery
• Hands-on experience of API integrations with SQL and NoSQL databases.
• Bachelor's degree in Computer Science/Information Sciences, Human-Computer Interaction, Linguistics, or a related field

What is Taboola?

Taboola is the world’s leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web’s most innovative publisher sites, including the BBC, Axel Springer, LeFigaro, Evening Standard, NBC, USA Today and more!

Since our inception in 2007, Taboola’s team of ninja-like engineers and digital media experts has built the world’s largest and most advanced discovery platform – or “search engine just the other way around” – that provides more than a billion users each month with personalized recommendations on many of the most innovative and most visited websites on the internet.

Thousands of leading publishers (e.g. India today, Zee, NDTV) and media agencies use Taboola’s innovative technology to increase user engagement, monetize their traffic and distribute content to committed users on the web.

Today there are more than 1,400 taboolars around the world (and the number is growing) connecting users to content they might like but didn’t know existed. We have offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo and Bangkok

If this sounds like an interesting opportunity, hit (easy) apply!
All shortlisted candidates will be contacted.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.