Outbound Account Executive

Job Description

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Outbound Account Executive to join a campaign for one of our much valued and established clients.

Job Description

• Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities
• Handling all customer interaction in a personalised and professional manner
• Interact with the customer across all channels (inbound/outbound calls and emails)
• Providing a high-touch experience for customers each and every time
• Acting as a trusted advisor in answering questions and solving problems
• Advising customers on the best services available, using product knowledge to showcase the best solutions
• Up sell additional products as needs arise
• Building rapport with customers
• Providing a value-add service that enhances the customer experience and builds our brands and service reputation
• Capture, maintain and ensure quality of customer data
• Identify and highlight any service related issues, incidents or trends
• Highlighting and escalating issues as necessary
• Delivering and maintaining both individual and team targets

Qualifications

• Ideally a minimum 12 months experience within an outbound and/or account management role
• An affinity to sales, performance and results driven sales person
• Commercial awareness
• Professional approach, experience with business customers
• A passion for delivering first class customer service
• Highly developed soft skills and a strong will to serve
• Excellent communication skills both written and verbal
• Good social and interpersonal skills, a team player
• Good listening skills
• Excellent problem solving skills; solution focused
• Quality focused with attention to detail
• A genuine interest in the campaign brand with experience and knowledge of Power Tools desirable
• Empathetic, a warm, helpful and positive approach
• High degree of resilience, perseverance, focus and commitment
• Ability to stay calm under pressure
• IT Savvy with good MS Office (Word and Excel) and keyboard skills
• The commitment to work towards individual targets and KPIs
• Willingness to travel to ad-hoc customer fairs and training KPIs
• Flexibility in hours of work/shift pattern
• Comfortable within fast changing and developing environment

Additional Information

Operational Hours: Rota Monday – Friday 0800 – 1600 / 0900 – 1700

Your future job location offers you: Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home- based and city centre office based working location.

Job Location