B2B Portal Technical Support (L1)

Job Description

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

• Supports, creates and maintain B2B e-commerce systems
• Daily communication with local sales representatives worldwide and supporting them with understanding of new features and functionalities.
• Configuration, testing (UAT) and maintenece of the software backoffice as well as diferent integrated systems.
• Collecting business requirements from local sales representatives and reporting them to Topic Owner in a form of a ticket.
• Documentation: Creating various kinds of documents (text and presentations).
• Working with other teams (internal) to ensure the highest possible quality of service and delivery

Qualifications

• Relevant university degree (Business Administration, Economics or similar) with focus on IT
• Great communication skills, analytical thinking, strong self-management, customer centric way of working and passion of putting theory into practice.
• Ability to work in cross-functional teams and international environment, handling multiple stakeholders.
• Basic knowledge in SAP ERP SD module (order, delivery, invoice) is required.
• Experience in managing and supporting IT solutions is required.
• Experience in e-commerce (B2B segment) will be considered as an advantage.
• Experienced with Atlassian tools (Jira, Confluence etc.) and basic understanding of UAT (User Acceptance Testing) will be considered as an advantage.
• Fluent & effective verbal and written communication in English.
• Willing to work on-site

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.