VIP Key Account Manager, Sportsbook

Job Description

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• TVG — The best-in-class horse racing TV/media network and betting platform
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION:
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Manager of Sportsbook to help coordinate our relationships with our VIP customers at our brick-and-mortar sportsbook locations.

As a VIP Key Account Manager Sportsbook you will work with our internal VIP team and on site retail operations team to design, implement and manage a VIP program which caters to high value customers at our physical sportsbooks. Your role is to enhance drive KPI’s for retail revenue by enhancing engagement, satisfaction and loyalty for the business. In this position you will have the responsibility and opportunity to build and shape the rewards structure for Retail VIPs. This includes creation, execution, promotions, events and budget management.

THE GAME PLAN:
Everyone on our team has a part to play

• Create a VIP rewards template that works with the assets available at retail locations
• Test and learn different elements of said program with different retail partners and refine for each location
• Plan and drive multiple campaigns, maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
• Commercially focused to ensure priorities are driven based on ROI and Strategic Value
• Regular meetings with internal VIP operations teams and stakeholders to drive new launches and projects
• Work with new properties to ensure optimum launch events and first to market VIP experience on site
• Work with localized vendors to expand reward portfolios for retail locations
• Liaise with VIP Key Account Managers to encourage on site presence at regular intervals to meet customers and collect feedback
• Train and guide on site SBK management teams on how to manage VIP customers and provide tools to allow reward analysis for VIP customers
• Develop cross sell and up sell journeys for retail to online and vice versa
• Develop and track budgets with VIP team to ensure fair use of player entertainment budgets for retail
• Establish, monitor and report on goals and KPIs
• Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
• Provide recommendations for new VIP rewards and implement new program features
• Deliver against company responsible gaming protocols

THE STATS:
What we're looking for in our next teammate

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

THE CONTRACT:
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

#LI-REMOTE