Part-time Customer Experience Associate (Flamingo)

Job Description

About Harry’s

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched three new brands including Flamingo, Cat Person, and Headquarters, and made our first brand acquisition with Lumē.

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet.

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500 , our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

Harry’s is operating as a hybrid-first environment - for us, that means that we ask folks to come into our beautiful, 88,000 square foot SoHo office a minimum of 2 days per week, with flexibility to choose exactly which days work best for you. What will you get out of that? Bagels on Tuesdays, lunch on Wednesdays and Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom (remember what 2019 was like?)

We are still requiring vaccinations for in-office employees. Reasonable accommodations due to a medical reason or sincerely held religious belief may be made.

About the Brand

We started Flamingo because we thought it was time we got some honestly good products for our body care routines. (And because we're all hairy in places.)

We're the first brand born out of Harry’s Labs, the innovation arm of Harry's Inc. Since Harry's launched in 2013, over a million women have used and loved the products. To a collective of women on the Harry's team, it became clear that we could create Harry's-quality products designed for the ways women were actually using them — like on their legs, underarms, bikini lines, and toes.

We’ve talked to thousands of women to truly understand their hair removal needs. With this knowledge, we’ve designed every single aspect of the experience, from razors to wax kits. Every role at Flamingo is dedicated to making the hair removal process a little more enjoyable.

About the Team:

At Flamingo, the customer is at the core of everything that we do. The Customer Experience Team serves as the bridge between our brand and the amazing people who use our products. We're the voice of Flamingo and advocate for our customers to the rest of the team. We make sure that every customer interaction is something really special.

About the Role:

As a Part-Time Customer Experience Associate for Flamingo, you’ll be on the ground floor at this new brand ensuring that our customers have a smooth interaction and experience. You’ll work alongside the Flamingo team and this brand’s Customer Experience Supervisor to execute on delivering an amazing customer experience. You will make customers feel like they are receiving a world-class education on our product suite; they will feel supported and loved throughout their correspondence with us. Additionally, you’ll work to develop an engaging customer community using our brand voice and become a product guru and friend to our customers! This role is 20-25 hours a week and has some flexibility.

What you will accomplish:

• Become an expert on our suite of body care plus hair removal products and spread the love of the brand everywhere
• Create instant rapport with our customers to deliver above-and-beyond customer service
• Speak with customers over the phone to help place orders or manage their accounts
• Foster our online community and engage connections between Flamingo and its consumers
• Identify trends in real-time and communicate these trends clearly to the Flamingo CX Manager and team
• Master our internal management system in order to efficiently and effectively manage customer relationships
• Thrive in a fast-paced environment tackling an array of customer issues

This should describe you:

• Clear communicator with excellent reading comprehension and writing skills - you can chat with coworkers in real-time while answering customer emails, DMS, and Comments at a rapid pace
• Customer-centric mentality
• Interest in beauty, skincare, and body care
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, and previous CRM tools like Gladly or Dash Hudson are a plus
• Very operationally aware : Can adhere to an ops schedule and clearly communicate any time away
• A strong work ethic and an entrepreneurial spirit
• Strong listening skills and a great conversationalist
• Ability to problem solve and think on your feet, with analytical skills a huge plus
• You take initiative to solve problems and have the ability to put yourself in the customer's shoes
• General awesomeness
• A sense of humor

Here's who you'll work with:

• Awesome Flamingo CX Associates who make the everyday fun (GIFs highly encouraged!)

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s
• Unlimited PTO and flexible working hours
• Wellness and L&D stipends
• One month sabbatical after 5 years
• 16 weeks parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

We have a mandatory COVID-19 vaccination policy.

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.