Associate, Commercial Operations & Strategy

Job Description

Your impact on our mission:

Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add an associate to our team to position ourselves for rapid growth and help our mission. In this crucial role, you will provide operational support to our sales teams to drive growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute.

You’ll enjoy this role if you are...

• An operator, passionate about bridging the gap between strategy and execution
• An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
• Motivated by finding simple, effective solutions to the most complex business problems
• Driven by entrepreneurial settings where creativity and grit are required

Your day-to-day is...

• Defining team and initiative KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
• Analyzing data to drive decision-making around resource investments, opportunity prioritization, pilot scaling, etc.
• Supporting our sales teams via planning, forecasting, target-setting, incentive plan design and execution, policy design and implementation, process optimization, etc.
• Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)

You’ll be successful in this role if you have...

• 3+ years of work experience in roles with both analytical and operational responsibilities such as business/revenue/sales operations, program management, consulting, private equity, venture capital, or investment banking
• Examples of relevant activities include (but are not limited to): Market sizing and segmentation, sales funnel metric insights, forecasting, lead generation & prioritization, compensation design, resource planning
• Experience defining business requirements for new processes or tools
• The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
• A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
• Resourcefulness, nimbleness, and the ability to stay positive under pressure
• Comfort with taking initiative in a constantly-changing work environment
• Proficiency in Excel (required); an aptitude for mastering new systems and tools related to data organization
• Experience or proficiency in SQL, Redshift, Tableau, Lookr, Salesforce highly preferred

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• L&D offerings + a free LinkedIn learning account
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including:
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location