Senior Associate, Federal Customer & User Experience Designer

Job Description

KPMG is currently seeking a Senior Specialist to join our Federal Advisory practice.

Responsibilities:

• Contribute to Human Centered Design (HCD) user research including but not limited to: user interviews, surveys, usability testing, Voice of the Customer (VoC) interviews, and competitive analysis for gathering and synthesizing data to help ensure the solutions are rooted in user needs and deliver functionality to drive adoption
• Assist in workshops, ideation sessions and design sprints to gather, develop, and prioritize business requirements, use cases, features
• Translate user insights and business requirements into seamless workflows, information architecture, data visualizations, and interactions specifications
• Design stunning high-fidelity Customer Experience (CX) artifacts including but not limited to customer personas, journey maps, empathy grids, and User Experience (UX) designs, wireframes, prototypes, and 508 compliance design systems
• Work with highly collaborative teams in an agile, iterative design environment to determine best practices, processes, and standards for delivery of all products and services
• Collaborate with an interdisciplinary team of strategists, designers, developers, and delivery manager, as well as client and internal stakeholders, providing guidance in determining and developing UX best practices, scalable detailed design patterns and solutions for internal team enablement
• Contribute to our community of Experience Designers and Strategists, providing expertise and ensuring our methods and approach stays at the forefront of our practice

Qualifications:

• A minimum three years of experience in UX design and product thinking, Agile and Lean UX methodologies, interaction design (IxD), UX design, content strategy, usability testing, and CX/HCD research
• Bachelors degree in HCI/UX or related field from accredited college or university
• Expert-level proficiency in industry design and prototyping SaaS tools, products and processes including but not limited to Sketch, Figma, InVision, and Adobe Creative Cloud
• Demonstrated experience with collaboration and analytics tools and platforms such at Qualtrics, Medallia, Google Analytics, Mural and Miro to showcase strategic to showcase strategic direction
• Experience with agile legacy application transformation and modernization with a deep understanding and identification of users' need for functional design
• Deep knowledge of Section 508 for Federal compliance across all applications and solutions
• Passionate, hard-working, and collaborative, with the ability to remain flexible and optimistic in difficult situations
• Excellent storytelling skills with the ability to inspire, educate, and persuade
• Ability to work with engineering to create deployable solutions and products
• Ability to obtain a U.S. Federal government security clearance within a reasonable period of time, which requires U.S. Citizenship