Professional Internship: UX Research and Design (M/F)

Job Description

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers’ environment where you can create something remarkable: Invented for life. Welcome to Bosch.

Bosch is on the way to becoming one of the leading companies worldwide in the field of the Internet of Things (IoT). In the Research and Development Center of in Aveiro, more than 200 engineers contribute to making homes, cities and vehicles more intelligent and efficient by developing solutions for Bosch business units and divisions around the globe. From hardware to software, we have all kinds of opportunities waiting for you.

The AA division with more than 18,000 associates in 150 countries has a global logistics network that ensure that some 650,000 different aftermarket products and solutions reach customers quickly and on time. With the following responsibilities we are looking for support in the area of UX@AA.

Check our handbook to have a glimpse of what it is like to be part of this Center of Engineering.

Job Description

Your contribution to something big:

• Your core responsibilities include gathering the details of customer journeys for Automotive Aftermarket (AA) products and services, then transforming this information (workflows and process steps) into a digital representations of Customer Journeys – containing: user emotion status, front end activities, back end activities, customer touchpoints and improvement opportunities for each step of the journey.
  • Liaise with Product Managers and stakeholders to ensure each product and service is depicted correctly and supporting to fill the gaps when required;
  • Design graphic elements and support the creation of internal standards for visualizing Customer Journey and Service Design;
  • Adhere to style-guides and internal standards;
• Support transforming these Customer Journeys into an AA User eXperience Hub – enabling AA associate to navigate, find and view AA services, customer journeys, UX artifacts and link to furthers details in other internal digital systems.
  • Explore multiple solutions for the problem and explore the advantages/ disadvantages of the different solutions and approaches.
  • Produce, deliver and present solutions with a clear flow allowing the transmission of ideas through text and/or diagrams, storyboards, process flows and sitemaps.
  • Produce technical specifications about the UX requirements such as Structure, Navigation, behavior and controls properties, content labels and others.
  • Prepare and conduct user testing to access the usability of a particular design solution, whether using mockups/prototypes or developed functionality.
  • You also create wireframes, storyboards, user flows, process flows and site maps to effectively communicate user experience and design ideas.
• Supporting AA Teams to conduct UX research with clients and users to discover “user insights” using a wide variety of qualitative and quantitative research methods.
  • goal setting, planning, recruiting, conducting, analyzing, and reporting.
• Producing and sharing UX insights within the AA UX community.

Qualifications

What distinguishes you:

• Design, Computer Science or relevant field education with experience in UI/UX role;
• Knowledge and application of the standards (Design principles and Usability Heuristics) that are used to ensure quality in its tasks;
• Familiar with user interface patterns and Interaction design best practices;
• Familiar with Agile development methodology - namely scrum (highly desirable), terminology, objectives, processes;
• Experience with up to date tools for wireframing, prototyping, visual design, animations (such as Sketch, Invision, Illustrator, Axure, Abstract, After Effects, Figma);
• Knowledge in CSS3 and HTML5 is desirable (nice to have);
• Excellent interpersonal and communication skills to collaborate with various stakeholders;
• Ability to discuss and explain design options;
• Good time-management skills;
• Critical thinker with focus on problem solving and customer-centered;
• Detail driven.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | free parking lot | space for creativity.

Success stories don ́t just happen. They are made...

Make it happen! We are looking forward to your application!