Area Sales and Operation Manager Travel Retail Americas

Job Description

The Estée Lauder Companies are the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. ELC Travel Retail Americas is seeking a Corporate Account Manager to join the team. The Area Sales and Operations Manager will support the Regional Brand Director and be a key contributor to the retail business plan. #ELCTravelRetail

Business Activities

• Planning and achievement of Retail sales strategy, plans and targets for the Area/Retailer plus long range (three-year) planning for the region
• Present to retailers’ promotional calendar, new products launches and marketing activities to include monthly retailer sales projection
• Regular visits to major clients to ensure standards and objectives are achieved as well as to assess and execute key opportunities to further maximize sales and profitability
• Review, report and negotiate all space and location opportunities
• Accountability of the overall brand appearance and exposure in the region, collaborating with the Sales and Education Executive and Visual Merchandising team
• Successful planning and execution of retail activations at store level
• Successful execution of brand launch calendar, promotions and digital activations
• Provide feedback on assortment per door to the CAM. Makes suggestions to rationalize, if needed
• Manage refurbishment - submit PRF to necessary department
• Review preliminary designs and share feedback with Store Design

Relationships

• Collaborate with the Corporate Account Manager and Marketing team on opportunities within the client’s location and support agreed initiatives with the retail partner
• Close coordination with Corporate Account Manager and Education partners on needs, execution and results of the responsibilities
• Recruitment, management and development of Sales and Education Executive, succession planning, training and demo productivity review

Analytics, Reporting

• Awareness of trade and market developments
• Monitor competitor activity and report information on brand, category and department performance on a regular basis to the Regional Brand Director and Corporate Account Manager
• Profit and loss input
• Provide retail sales reports and ad-hoc analysis regularly
• Proper utilization of Corporate technology & apps, such as On the Move, Office 360

Qualifications

Skills & Performance

• Knowledge of proficient business/commercial/financial acumen
• Solid understanding and experience in retail sales management and commercial acumen to drive sales at retail
• Experience across multiple countries (ideally within the Americas)
• Experienced with Travel Retail, and/or perfume and cosmetics (desirable)
• Track record in the achievement of multi-site retail sales targets
• Good knowledge of MS Office tools, especially Excel
• Track record of establishing and maintaining productive B2B relationships
• Leadership through multi-brand and direct or indirect team management (desirable)

Competencies

• Balance between working independently and collaboratively
• Customer service focus
• Communication skills
• Possess strong organizational skills with the ability to set priorities, multi-task and meet deadlines
• Strong negotiation skills
• Positive, flexible, hands-on and committed approach
• People management skills
• Manage cultural differences with emotional intelligence
• Provide high touch customer service to achieve objectives
• Establish and maintain excellent professional and productive business relationships with the retail partners
• Leadership, management and development of their direct reports
• Self-motivated and positive attitude and ability to always bring ideas to the table with a flexible, hands-on and committed approach
• Aligns and engages in the team vision

Minimum Education Level: Bachelor’s Degree

Minimum Years of Experience: +7 years

% Travel Time: 75%

Preferred Language Proficiency: English (Spanish preferred for locations where that is main language)

Job: Sales
Primary Location: Americas-US-FL-Miami
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2211708
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].