Senior Business Systems Analyst, Roku Pay

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Role

We are seeking a strategic and detail oriented, Business Analyst to join our growing Sales Operations team. The role is primarily responsible for driving technology and process improvement for our stakeholders, through the Salesforce tech stack and related ecosystem. This role requires analytical, functional, and technical skills, along with best practice knowledge for using Salesforce.com technologies to provide positive business outcomes. This position is located at our offices in New York City and will report to the Senior Manager, Sales Operations.

What you'll be doing

• Work with various stakeholders to analyze business needs, elicit requirements and design Salesforce solutions that enable the business to achieve its objectives, improve user experience, and drive system adoption
• Complete gap analysis for as-is and to-be processes; translating into functional specifications
• Partner closely with Product to ensure the successful delivery of system enhancements
• Responsible for quality assurance, ensuring accurate testing cycles with Product and business partners
• Ownership of the enhancement backlog, partnering with stakeholders to jointly prioritize initiatives
• Primarily responsible for project managing workstreams from inception through rollout
• Own all aspects of change management related to feature releases and new process changes
• Development of documentation and delivery of training in support of rollout and continued adoption
• Serve as an agent of change and drive effective communication to all business stakeholders
• Create operational excellence through best practice sharing and process consistency across all users
• Identify, document, communicate and enforce standard business processes as they relate Salesforce
• As needed, provide help desk support to support business-as-usual (e.g. bugs, configuration, etc.)
• Stay current with Salesforce releases and leverage updates applicable to organizational requirements
• Leverage standard Salesforce functionality and custom development to solve complex business requirements
• Maintain familiarity with upstream / downstream integrations and their impact on feature enhancements
• Balance the service elements of the role with the broader needs of Roku's business

We're excited if you have

• Minimum of 5 years of professional experience with a focus in Sales or Business Operations
• Minimum of 5 years professional experience with the Salesforce.com platform
• Equivalent experience as a Salesforce Business Systems Analyst
• Able to document, visualize, analyze, communicate and solve complex problems
• Excellent communicator and collaborator; able to work with both technical and non-technical teams
• Working knowledge or experience with agile management methodologies
• Ability to foresee and analyze project risks and develop risk management plans

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.