Senior Director, Labor Relations - Eastern Region

Job Description

Job Number 22122389
Job Category Legal
Location HR Shared Service East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

The Senior Director, Labor Relations will report directly to the Regional Vice President, Human Resources, and will contribute a high level of specialized labor knowledge and function as the primary labor relations support for third party hotels across the region. He/she will function as a key member of the Regional Team and partners with key stakeholders including the Law/Legal Department, America’s Labor Relations Team, Regional Operations Team, Property Leadership Teams and Owners to ensure a cooperative organized labor relations environment consistent with the mission, values, and objectives of Marriott International. The Senior Director, Labor Relations will design strategies for labor deployment and will be accountable for executing labor relations plans, programs, and processes including both proactive and reactive work that supports overall regional business objectives. The leader will partner with business operations and Continent/Americas HR leaders to develop and implement strategies and plans to enhance the work environment, employee engagement and retention. While working closely with various levels of leadership, this individual will ensure a complete understanding of HR labor strategy, programs, and policies to ensure that growth, successful change management, and people-related issues and objectives are anticipated and managed effectively and consistently throughout the region. The Senior Director ensures the workplace is both positive and effective by providing the following comprehensive labor relations services: • Administering collective agreements, including grievance, responding to information requests and conflict resolution • Interpreting labor standards • Developing and administering labor relations policies • Conducting accurate costing of new and renewal collective bargaining agreements, contract proposals and grievance settlements. • Partners with the VP, Labor and Law Department on collective bargaining with each of the Region’s unions

EXPECTED CONTRIBUTIONS

Business/Functional Results •

Collaborates with all stakeholders to cultivate partnerships to meet the needs of the property/market/region while providing sound labor relations advice and assistance to all levels of management within the region • Participates in negotiations as a spokesperson or committee member, prepares and presents recommendations to the Legal Department and Regional Leadership, and ensures all agreements are implemented as required • Establishes and prioritizes goals, objectives, services and continuous quality improvements to service delivery • Ensures regional harmony through prompt, correct and consistent application of the collective agreements • Assists in leadership challenges that may have broader impact to market/region and ensure that strategies are developed and executed • Provides critical guidance related to the planning and implementation of key operational initiatives at third party hotels (i.e. Fresh Bites, outsourced F & B operations and productivity enhancements) • Assists corporate, the property and outside counsel in research and preparation of grievances, mediations, arbitrations and/or employment lawsuits with respect to all collective agreements • Leverages strong analytical and research skills needed to assess current labor climate Strategic Leadership • Provides strategic counsel to the COO, RVPHR, and AVPs across the entire region as it relates to current labor climate and activity • Regional Labor expert and direct conduit to EVP & Deputy General Counsel • Partner with the Law Department on initiatives that could span across U.S.+ Canada in order to create efficiencies • Determine and assess risk factors of current market conditions and create plan to address proactively. • Create alignment and partner with stakeholders to ensure maximum focus and support • Consult with senior leaders and Legal (as necessary) to identify trends, successes, and areas for opportunity • Provide recommendations for further action and follow –up via strategic action plans • Satisfactorily negotiates settlements of union agreements and ensures those agreements are administered consistently and equitably • Serves as an associate advocate while balancing the needs of the customers and the company • Mitigate risk by implementing solutions that are competitive, cost effective, and aligned with Marriott culture of fair treatment of associates within a changing environment with strong financial restrictions Marriott International, Inc. Confidential and Proprietary 2 • Interprets collective agreements and advice the RVPHR, VPHRs, and AVPs on the implication for resource management and expenditures while providing recommendations to effectively assess risk against business benefit • Conduct periodic collective bargaining agreement Audits to ensure compliance with contract terms and identify risks of noncompliance. Manage follow-up as needed • Present ideas, expectations, and information in a concise way that warrants alignment between multiple levels of key stakeholders Managing Execution/Building Relationships • Primary Labor Environment partner for General Managers at all current and future third party hotels across the region • Ensures the communication climate between all staff and union representatives is positive and promotes positive labor/management relations • Implement and lead deployment strategies within property/market/region • Fosters and administers labor relations programs, policies, procedures and problem solving strategies • Develops labor relations skills for managers by developing and implementing training programs as needed • Provide analytical data and reporting on training activities, trends, and needs areas • Develop and maintain strong interpersonal relationships with regional team members (RVPs, VPHRs, ADs, VPs, AVPs, SVPs) hotel General Managers and executive committee leadership, hotel managers, and corporate partners • Develop and maintain professional relationships with property union representatives (shop stewards) and Union Local leadership • Manage group or interpersonal conflict situations effectively; mediation skills • Serve as the point person to the VPHRs for their market and labor related issues and/or concerns • Track information for historical reference and guidance purposes

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

Experience and Skills •

10-15 years progressively responsible Human Resources experience with at least 5-7 years’ experience working at a senior manager/functional leader with extensive experience in associate relations, problem and conflict resolution • Extensive knowledge of general labor policies and practices with the ability to work with Work Councils, Labor Unions, and Collective Bargaining Agreements in multiple states • Strong problem solving/consulting management skills with ability to lead and develop others while driving accountability and responsibility • Ability to implement change and offer recommendations even if it isn’t the most popular choice, to avoid and mitigate risk • Experience with associate relations and ability to quickly build strong relationships with associates across a culturally diverse work environment • Strong leadership, interpersonal and collaboration skills including strong verbal and written communication skills, presentation skills, facilitation skills, and negotiating skills • Knowledge of compensation, staffing and fair employment practices • Strong knowledge of employment/labor laws and workforce management • Union negotiations, mediation, arbitration and NLRB • Strong business and financial acumen • Effective time management, planning, and organizational skills including demonstrated ability to prioritize multiple projects/tasks • Business savvy with ability to develop and maintain long-term success as a business partner with senior leadership and multiple HR teams in a fast-paced, highly diverse, customer focused environment • Ability to build and lead successful, influential, highly-interactive teams • Strong project management skills necessary to assist with higher level project work • Must have a strong comfort level across all leadership levels • Demonstrated ability to adapt practices and techniques to changing priorities and issues and drive proactive, effective change leadership • Results oriented with strong customer service skills • Must be comfortable and up to date on our hotel policies, to include what is going on in our industry, as well as being literate with social media Education or Certification • Bachelor’s degree in Human Resources or Business or equivalent experience and education in Human Resources management • Professional Human Resources training/certification and continuing HR/Legal education as available

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?