Senior Technical Website Program Manager - United States

Job Description

Hi! Before diving into the job details, let's give you some context on who we are and what to expect when joining the team.

Typeform has seen significant change since it was founded 10 years ago. We’re expanding from a small Barcelona-based business to a truly international and remote company. Our vision is a world of more personal business relationships. We believe we can create that world by living our mission: To bring people closer with better conversations .

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organizations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the Role

The Senior Technical Website Program Manager (specifically for web programs and projects) is a critical role in the success of the Integrated Marketing team and for Typeform as a whole. This role will help drive the execution and completion of our highest priority marketing programs aligned to the digital experience. You will partner cross-functionally with all teams both within marketing and across the organization, to ensure programs are managed in a strategic and efficient manner. You will be proactive about highlighting blockers, communicating timeline changes, and ensuring that the right individuals are included for awareness and approvals.

You will help with managing teams of different disciplines to deliver results in a timely manner for priority marketing programs. You will set goals and direction, improve productivity, adhering to deadlines from inception to completion with a post modem for the programs.

You will report to the Sr. Director of Digital Experience.

Things you will do:

• Identify and manage program dependencies that could affect the success of programs
• Develop and maintain the latest versions of website pilar level of sitemaps, wireframes, visual concepts
• Working with other project managers to solve day-to-day e-hoc and maintenance requests for the Web..
• Update web content using a CMS system
• Ensure that the content of a website is optimized for user experience - arranging and editing the content into a coherent, unique style that is true to the site's brand
• Work with marketing cross functional members to enhance collaboration and alignment of key initiatives
• Working with Technical delivery manager to ensure the sites and applications are functioning properly and troubleshoot platform issues and solve them with the help of support teams
• Improvement of customers onboarding from the web experience and overall marketing channels:
• Improve KPI such as New Customer/Sign-Ups, and other digital metrics across the digital ecosystem
• Work with the cross-functional members of the Marketing organization and i.e. Product Marketing and Demand Gen, Brand to understand their goals and help improve conversion by channels
• Build and own a centralized system to manage, archive, and share tests/insights
• Serve as a subject matter expert on testing (test design, sequencing, metrics definition, and analysis)
• Familiar with Agile methodologies, project sprints, and MVPs, to deliver ongoing business outcomes to the organization
• Perform qualitative research and bring in customer insights to customer’s digital journeys

What you already bring to the table:

• 10+ years of work experience and a Bachelor’s Degree or equivalent professional training in Marketing, Brand, Project Management
• Experience working with in-house creatives studio teams or agencies
• Excellent verbal and written communication skills
• Strong problem solving skills
• Detail-oriented, metrics and deadline-driven.
• Passion for learning and implementing new tools
• Experience in B2B/SaaS marketing
• Familiar with Agile methodologies, project sprints, and MVPs, to deliver ongoing business outcomes to the organization
• Familiarity and passion about digital marketing concepts, practices and programs with a strong understanding of web marketing
• Demonstrated ability in developing, testing and deploying multiple marketing campaigns with the ability to execute quick iterations to test theories and designs, user experience, analytics and data for decision making
• Aptitude to effectively prioritize and complete multiple tasks
• Knowledge of best practices for web

T o fulfill our vision (Bring people in ) and mission (To bring people closer with better conversations ), our 500 remote Typeformers from 55 different countries come together to live up and deliver on that promise.
In addition to being a validation of what we've built, our recent $135 million Series C funding round will fuel us to accelerate our product development, nurture emerging technologies, expand headcount, and deepen strategic partnerships across our platform with this investment.
Why? Simply because 89% of companies say online is their principal customer interaction channel.
Yet, only 34% of companies treat customers as unique individuals.

Are you ready to join us and make a difference?

* Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal opportunity employer. We celebrate diversity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.

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